> Markdown version of [/jobs/ext/2160025-it-service-desk-team-leader](https://www.wearedevelopers.com/jobs/ext/2160025-it-service-desk-team-leader). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Team Leader - **Company:** Fyre Global Ltd - **Location:** Kingston upon Hull, UK - **Experience:** Expert - **Salary:** £40,000.0 - £45,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Issue Tracking Systems - **Published:** August 21, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2936279042-2 ## About the Role Yes, they want solid Service Desk management experience., * Someone who's genuinely proud of the work they do, not just clocking in * Someone ready to take a step up - this could be your first lead role, and that's fine * A person comfortable being hands-on with the team while still owning the bigger picture, * A few years' experience in IT Service Desk or IT support, ideally with some team responsibility already * Comfortable with ITSM tools and ticketing systems * Solid grounding in a Microsoft 365 / Azure / Windows environment * Confident communicator - with your team, and with senior leadership ## Description IT Service Desk Team Lead - Microsoft / Windows - Hull Are you the kind of Service Desk person who's ready to lead, but doesn't want to lose the technical side entirely? We're working with a business that's restructuring its IT function and creating a brand-new role for it. This isn't a tired, "step into someone else's shoes" position - it's being built from scratch around whoever takes it on. What you'll be doing This isn't a purely hands-off management role. You'll be: * Leading a team of four 1st and 2nd line Service Desk analysts day to day * Owning workload allocation, escalations, and making sure incidents get resolved within SLA * Getting your hands dirty with tickets yourself when the team needs bolstering * Building out proper incident, problem and request management processes - a lot of this currently lives in people's heads, not in documentation * Acting as the escalation point for the complex or high-priority stuff * Reporting service desk performance up to senior leadership, in language they can actually use, Most Service Desk Lead roles are about maintaining what's already there. This one isn't. * You'll be shaping how the team actually works, not inheriting someone else's system * You'll report directly into a newly-appointed Director who's heavily investing time in getting this right * There's a genuine growth story here - the department's been expanding steadily, and this role sits right in the middle of that If you're ready to lead a team properly, without giving up the technical side entirely, this is one to look at. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)