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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IS EUC Support Engineer - **Company:** UK Power Networks - **Location:** UK - **Salary:** £57,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Microsoft Antivirus, Apple IOS, Microsoft Online Services, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Microsoft Desktop Optimization Pack, Domain Name System (DNS), Virtual Private Networks (VPN), Knowledge Management, Local Area Networks, System Center Configuration Manager, Networking Basics, Network Connections, Productivity Software, Software Deployment, Software Systems, TCP/IP, User Environment Management, Software Vulnerability Management, Wi-Fi Technology, Enterprise Software Applications, Tablet Computers, Microsoft InTune, Information Technology, Deployment Automation, Laptops, Servicenow - **Published:** August 21, 2026 - **Apply:** https://careers.ukpowernetworks.co.uk/talentcommunity/apply/1421838000/?locale=en_GB ## About the Role * Bachelor's degree in computer science (or equivalent) and/or a number of years' relevant experience with a large, global enterprise. * At least one relevant industry certification to include MCSA, A+, Network+, Security+. * Demonstrable experience supporting internal desktop systems software and hardware, application training, and overall incident ownership and management. * Experience working in desk side services with exposure to senior stakeholders. * Experience supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity. * Experience with Enterprise Voice/TEAMS and Microsoft Outlook/Exchange, including advanced troubleshooting. Desirable: * Familiar with ITIL and ITSM processes. * Familiarity with Service Now. Technical Skills: * Knowledge of Windows 10/11, Microsoft 365, Microsoft Teams, Outlook, Exchange Online and core productivity applications. * Experience supporting end user devices including desktops, laptops, tablets, mobile phones, printers, peripherals, docking stations and meeting room/audio visual equipment. * Experience of iOS and Android mobile devices and experience with MDM solutions. * Experience with SCCM for endpoint management and software delivery * Experience with Active Directory, Entra ID, Group Policy, user account administration, permissions management and device group membership. * Experience using endpoint management tools such as Microsoft Intune, SCCM, Autopilot or equivalent technologies for device deployment, patching and application delivery. * Knowledge of mobile device management for iOS and Android devices, including enrolment, compliance, application deployment and troubleshooting. * Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN connectivity and basic troubleshooting of network-related end user issues. * Experience with ITSM tools such as ServiceNow, including incident, request, problem, change and knowledge management processes. * Resolve hardware, software, application, connectivity and access-related issues using a structured troubleshooting approach. * Awareness of endpoint security controls including encryption, antivirus, Microsoft Defender, patch compliance, vulnerability remediation and safe handling of company data. * Create clear technical documentation, knowledge articles, support guides and handover notes. Personal Skills and Behaviours: * Excellent customer service skills * Manage competing demands and work in a busy operational support environment. * Ownership mindset, ensuring incidents and requests are followed through to resolution and users are kept informed throughout. * You will be able to work with wider IT teams, suppliers and business stakeholders. * You will have a focus on accuracy, compliance, asset control and maintaining quality records. * Flexible and proactive approach, with willingness to support business events, site visits, project activity, early life support and out-of-hours requirements where needed. * Commitment to continuous improvement, knowledge sharing and identifying opportunities to reduce repeat incidents and improve the end user experience. ## Description This IS End-user Computing Support Engineer will report to the End User Computing Service Manager and will work within the Safety, Regulation and Support Services directorate based in our Ip[swich office. You will be a permanent employee., You will provide daily technical support across the business, including senior partners, internal business customers and operational teams. We are looking for a high level of technical proficiency, strong communication skills and you will be naturally customer focussed. You can resolve issues related to laptops, field devices, mobile devices, printers, videoconferencing, TEAMS units, business application software, telecommunication issues and potentially local network issues. Responsibilities: You will perform IT maintenance tasks including resolving problems immediately and you will manage the issues through to resolution. You will also recommend hardware and software solutions, including new product acquisitions and upgrades. You will conduct training designed to educate colleagues about basic and specialised applications, systems and hardware. You will manage the IS Operational relationship with the critical departments such as Control and Dispatch and the Service Delivery Contact Centre. You will be involved with corporate technology implementations, learning new technologies, preparing users for adoption and supporting the technologies through their lifecycle. You will be part of the wider End User Computing support team and you will be required to perform senior IT support responsibilities. This can include: * Receiving technical end-user calls/tickets escalated from 1st and 2nd Line support. * Help with projects * To Assist with Major IT Incidents. * To provide application support * AD support and Maintenance. * You will provide daily deskside and remote support for end users ensuring incidents and service requests are handled observing SLA's. * Build, configure laptops, desktops, mobile devices and peripheral equipment following business standards. * Instal, troubleshoot and support corporate applications, operating systems, security tools and productivity software. * Manage user access requests, password resets, account changes and permissions observing security policies and approval processes. * Monitor ticket queues, prioritise workload and provide regular updates to users, colleagues and management on progress and resolution timescales. * Maintain accurate records of incidents, service requests, assets, configuration changes and troubleshooting steps within the ITSM toolset. * Support device compliance, patching, encryption, antivirus and endpoint security activities to help maintain a secure end-user environment. * Collaborate with third-party suppliers and internal resolver groups to progress faults, hardware repairs, warranty claims and escalated technical issues. * Maintain knowledge articles, support documentation and user guidance to improve first-time fix rates and reduce repeat incidents. * Support joiner, mover and leaver activities, including device preparation, access changes, equipment recovery and handover guidance. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)