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# Microsoft 365 Support Engineer

- **Company:** Bright Purple Resourcing Ltd
- **Location:** Edinburgh, UK
- **Salary:** £42,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, User Authentication, System Configuration, Microsoft Servers, Azure Active Directory, Microsoft SharePoint, Windows Desktop, Microsoft InTune, User Administration
- **Published:** August 21, 2026
- **Apply:** https://www.brightpurple.co.uk/job/microsoft-systems-engineer-6171.aspx

## About the Role

o Strong experience providing 2nd/3rd line IT support
o Hands-on administration and support of Microsoft 365
o Good knowledge of Exchange Online, Teams, SharePoint Online and OneDrive
o Experience supporting Entra ID / Azure Active Directory
o Good Windows desktop and troubleshooting experience
o Experience with user administration, permissions, authentication and access issues
o Strong troubleshooting skills and the ability to take technical issues through to resolution
o Confident communicating with users and other technical teams
This would suit an experienced 2nd/3rd Line Support Engineer, Microsoft 365 Engineer, Infrastructure Support Engineer or Modern Workplace Engineer looking for a role with genuine ownership of a Microsoft environment.
Apply now if you're looking for a hands-on Microsoft role where you can solve complex problems, improve the environment and develop your M365 expertise.

## Description

We're looking for an experienced Microsoft 365 Support Engineer to join our client's technology team, taking ownership of complex support issues across their Microsoft workplace environment.
This is a hands-on 3rd line support role with a strong Microsoft focus. You'll troubleshoot and resolve escalated technical issues across Microsoft 365, Windows, Entra ID and endpoint technologies, while helping maintain a secure and reliable environment for users across the business. You'll be joining an established team where you'll act as a technical escalation point, get involved in improvements and projects, and have plenty of opportunity to deepen your Microsoft expertise.
A driving licence is required, as there may be occasional travel to local regional offices.
What You'll Do
o Provide 3rd line technical support across the Microsoft workplace environment
o Troubleshoot complex issues across Microsoft 365, Windows and associated technologies
o Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint Online and OneDrive
o Manage users, groups, permissions, licensing and access through Entra ID / Azure AD
o Support endpoint management and device configuration through Microsoft Intune
o Troubleshoot identity, authentication, access and Microsoft 365 connectivity issues
o Act as an escalation point for issues that cannot be resolved at 1st or 2nd line
o Monitor Microsoft 365 service health and investigate incidents
o Support security, compliance and access controls across the Microsoft environment
o Carry out configuration changes, upgrades and general platform maintenance
o Work with internal teams and third-party suppliers to resolve more complex technical issues
o Contribute to Microsoft 365 improvements, migrations and technology projects
o Maintain clear technical documentation and share knowledge with the wider support team


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