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# Desktop Support Technician

- **Company:** Computer Enterprises Inc
- **Location:** Nashville, TN, United States
- **Experience:** Experienced
- **Salary:** $62,400.0
- **Contract:** Temporary to permanent
- **Skills:** Software Applications, Backup Devices, Software Engineering, Information Technology, Servicenow
- **Published:** August 21, 2026
- **Apply:** https://www.dice.com/job-detail/84501279-41ce-403b-a311-5c3ae267f211

## About the Role

* Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
 * Able to provide on-the-spot training to users.
 * Understands operating systems imaging concepts.
 * Able to make recommendations on selection of hardware and software products to address business requirements.
 * Familiarity with computer and workstation equipment
 * Required Work Experience: 2 years of technical operations support experience.
 * Required Licenses and Certificates: A+ Certification

Required Education

 * Associate Degree in Computer Science, Information Technology, or other job related field. or 2 years of job related work experience.

Preferred Skills

 * Able to assist in the support and maintenance of the overall infrastructure.
 * Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
 * Routine transporting of items up to 30 lbs.
 * Transporting items up to 70lbs on occasion.
 * ServiceNow

## Description

Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users., * 55% Monitors/updates dispatch system and works incoming tickets as assigned.

 * Provides troubleshooting, technical support and development of end-user guidelines.
 * Configures, installs, monitors, and maintains IT users' workstation software and hardware.
 * Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing.
 * Ensures proper configuration and adherence to security configurations and settings.
 * 10% Tests, troubleshoots, maintains, modifies, validates and documents application packages.
 * 10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time.
 * Assists other departments as needed to resolve issues.
 * 20% May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
 * 5% Keeps apprised of new technologies related to workstation support procedures.


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