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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** 3D Robotics, Inc. - **Location:** Sterling, VA, United States - **Experience:** Expert - **Salary:** $56,618.0 - $90,605.0 - **Contract:** Permanent contract - **Skills:** Cloud Computing, Linux, Network Configuration and Change Management, Information Technology, Webforms - **Published:** August 21, 2026 - **Apply:** https://www.dice.com/job-detail/a85c500f-16e5-4f2a-a5b1-8c9d6d68b6ed ## About the Role * Bachelor's degree in computer science or a related field, or 5+ years relevant work experience preferred * Previous practical work experience in the field of customer support * Excellent troubleshooting skills at all levels to be able to identify and quickly resolve issues * Very good knowledge in networks and Linux * Strong sense of ownership and urgency * Ability to work well in a team and enjoy knowledge sharing * Excellent communication skills with the ability to provide advice to non-technically aware customers * Willing and able to travel * Good knowledge about consumer UAV protocols and standards * Basic knowledge and understanding of RF technology * Basic understanding of cloud computing solutions * Drone pilot license in future * Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information. * ship is required with the ability to obtain US Government security clearance ## Description The Technical Support Engineer provides 2nd and 3rd level support to Dedrone by Axon customers and partners worldwide. With your ability to research, diagnose, troubleshoot, and resolve issues, and with your excellent communication skills, you will continually innovate to ensure Dedrone by Axon is offering the best level of service to the customer's satisfaction. This is a customer focused, technical, hardware and software-related support position with responsibilities for meeting or exceeding performance and quality goals., Reports to: Director, Customer Support and Service - Dedrone by Axon Direct Reports: 0 * Develop a complete understanding of the Airspace Security Solutions by Dedrone by Axon * Provide 2nd and 3rd level support for the Dedrone by Axon Product Family to field engineers and customers * Research and identify solutions to resolve software and hardware issues * Diagnosing and troubleshoot technical issues, including account setup and network configuration * Take ownership of customer issues reported and seeing problems through to resolution * Track internal and external requests and technical issues to resolution, within agreed time limits * Update, maintain and monitor our customer systems as a full service * Ensure all requests and issues are properly logged * Prioritize and manage several open issues at one time * Document technical knowledge in form of notes and manuals * Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams * Work with engineering and development teams to perform root cause analysis * Take part in On-call Support and weekend coverage, We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. ## Related Videos - [Robots are coming into the wild! 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