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# IT Support Specialist - MSP Level II

- **Company:** MAIARA TECHNOLOGIES INC
- **Location:** Boise, ID, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $102,700.0 - $174,500.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Backup Devices, System Configuration, Desktop Computing, Microsoft Exchange Server, Hypervisor, Issue Tracking Systems, Networking Hardware, Microsoft Office, Windows Servers, Windows PowerShell, Scripting, Information Technology
- **Published:** August 21, 2026
- **Apply:** https://www.careerjet.com/jobad/usce3cae73b9f8308edf77f5c8f9537536

## About the Role

* Associate's degree in Computer Science (or the equivalent) is preferred.
 * MSP experience preferred
 * Four years minimum of related IT support experience - including but not limited to:

 * Office 365 installation / configuration / administration / troubleshooting
 * Microsoft Windows Server / Active Directory / configuration / administration / troubleshooting
 * Microsoft Exchange
 * Scripting knowledge and experience
 * PowerShell knowledge
 * Hypervisor understanding / administration
 * Advanced installation, maintenance, troubleshooting of various backup solutions
 * Advanced desktop, server, LAN and WAN troubleshooting and maintenance
 * Technically savvy with strong time management skills
 * Experience troubleshooting issues and achieving solutions
 * The ability to explain to a non-technical person in a way they will understand
 * Maintain a high degree of professionalism
 * Maintain superior client relations

## Description

MicroTech Systems is looking for a Technical Support Specialist to join our team in our Boise, Idaho office. This person will provide technical guidance and support to our business and clients.
The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. The ideal candidate will use their interpersonal skills to communicate with clients and provide a solution to their technical problems quickly and professionally.
Responsibilities:

 * Diagnosing and resolving advanced issues for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of network hardware and software components.
 * Providing technical assistance and solutions to clients.
 * Collecting specific and detailed information from reference sources, software utilities, or clients.
 * Performing advanced troubleshooting of networks, desktops/laptops, and mobile devices.
 * Utilizing the Service Desk ticketing system to document all work, progress, and resolutions.
 * Ensuring tickets are promptly assigned and processed.
 * Ensuring ticket worklogs are continuously updated while being worked, and final resolution(s) provided within all completed tickets.
 * Contacting clients and resolving issues within SLA timeframes.
 * Troubleshooting will involve both onsite and remote work. Professionalism is a priority.
 * Following up with clients to ensure accurate solutions and client satisfaction before closing each ticket.


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