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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # AI/ML Support Engineer - **Company:** Coolsoft LLC - **Location:** Baton Rouge, LA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Java (Programming Language), JavaScript (Programming Language), Artificial Intelligence, Amazon Web Services, Data Analysis, Microsoft Azure, Bash Shell, C++ (Programming Language), Cloud Computing, Cloud Engineering, Software Documentation, Encodings, Python (Programming Language), Machine Learning, Natural Language Processing, Performance Tuning, Tensorflow, Azure Machine Learning, Virtualization Technology, Graphics Processing Unit (GPU), Google Cloud, Cloud Platform System, Pytorch, Large Language Models, Generative AI, Containerization, Machine Learning Operations, GPT, Data Pipelines, Golang, Programming Languages - **Published:** August 21, 2026 - **Apply:** https://www.dice.com/job-detail/c08b1345-ef1b-4c17-ac30-c375a470c68c ## About the Role * 2+ years of experience with machine learning model development and deployment. * 3+ years of experience troubleshooting, diagnosing, and resolving complex technical issues. * 2+ years of experience reading and troubleshooting code in a general-purpose programming language. * Strong understanding of AI/ML fundamentals, data analysis, and data pipelines. * Experience with cloud platforms, preferably Google Cloud Platform (Google Cloud Platform). * Experience with Generative AI, LLMs, or NLP. * Understanding of compute fundamentals, including virtualization, containerization, operating systems, and system administration. * Strong analytical and problem-solving skills. * Ability to work in a technical support environment and manage case lifecycles effectively. Preferred Qualifications * Experience with Google Vertex AI, Dialogflow, or Gemini. * Experience with PyTorch, TensorFlow, JAX, or Ray. * Hands-on experience with GPTPUs and AI accelerators. * Knowledge of transformer-based models and modern AI/ML architectures. * Experience supporting production AI/ML environments. Certifications * Required: Google Cloud Associate Cloud Engineer (ACE) Certification * Preferred: Google Machine Learning Engineer Certification Additional Requirement * Must be willing to work hybrid from Baton Rouge, LA, with onsite presence from Day One. * Immediate availability is highly preferred due to the urgent hiring requirement. ## Description We are seeking Junior AI/ML Support Engineers to join a high-priority team supporting AI/ML platforms and applications. The ideal candidate will have a strong foundation in Artificial Intelligence, Machine Learning, Generative AI, and Natural Language Processing, along with hands-on experience in troubleshooting, data pipelines, model deployment, and cloud technologies. This role will focus on diagnosing and resolving AI/ML issues, supporting model deployments, optimizing performance, and providing technical support across modern AI/ML platforms., * Troubleshoot, diagnose, and resolve complex AI/ML platform and application issues. * Support machine learning model development, deployment, and performance optimization. * Analyze model behavior, data pipelines, logs, and system performance to identify root causes. * Work with Generative AI, LLMs, and NLP technologies. * Support Google Cloud AI/ML services, including Vertex AI, Dialogflow, and Gemini. * Work with cloud environments such as Google Cloud Platform, AWS, and Azure. * Support containerized and virtualized environments and perform basic system administration. * Read and troubleshoot code written in Python, Java, C/C++, Go, JavaScript, Shell, or similar languages. * Work with ML frameworks such as TensorFlow, PyTorch, JAX, and Ray. * Troubleshoot environments involving GPUs, TPUs, transformers, encoders, decoders, and other modern ML architectures. * Follow established support methodologies, case lifecycles, escalation procedures, and documentation standards. * Collaborate with engineering, data science, cloud, and support teams to resolve production issues. ## Related Videos - [Introduction to Azure Machine Learning](https://www.wearedevelopers.com/videos/368-introduction-to-azure-machine-learning) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Go with the Flow: Stop the Leaks Before Your Memory's a Waterfall!](https://www.wearedevelopers.com/videos/100073-go-with-the-flow-stop-the-leaks-before-your-memory-s-a-waterfall) - [Photonic Computing: Programming a New Class of AI Accelerators (incl. Live Coding)](https://www.wearedevelopers.com/videos/100196-photonic-computing-programming-a-new-class-of-ai-accelerators-incl-live-coding) - [Streaming AI Responses in Real-Time with SSE in Next.js & NestJS](https://www.wearedevelopers.com/videos/1630-streaming-ai-responses-in-real-time-with-sse-in-next-js-nestjs) - [Scoring 2000 Products per Request: Performance Pitfalls in Golang](https://www.wearedevelopers.com/videos/2073-scoring-2000-products-per-request-performance-pitfalls-in-golang) ## Related Articles - [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [MLOps And AI Driven Development](https://www.wearedevelopers.com/magazine/82-mlops-and-ai-driven-development) - [What Are Large Language Models?](https://www.wearedevelopers.com/magazine/304-what-are-large-language-models) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Stephan Gillich - Bringing AI Everywhere](https://www.wearedevelopers.com/magazine/489-stephan-gillich-bringing-ai-everywhere)