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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Consultant - SCM Advisory 4A - **Company:** Genpact - **Location:** München, Germany - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Software Documentation, Collaborative Software, Computer Programming, Databases, Data Visualization, Microsoft Visio, Microsoft PowerPoint, SAP (Applications), Generative AI, SAP S/4HANA, SAP Ariba, Virtual Agents, Interactive Whiteboards - **Published:** August 21, 2026 - **Apply:** https://www.adzuna.de/details/5848479293 ## About the Role * University degree - preferably in engineering, economics, business, supply chain, or a related field * First professional experience, ideally in consulting, supply chain, operations, customer service, or a related area * Strong analytical and problem-solving skills, with an ability to structure information and identify practical solutions * Interest in after-sales, service, and customer-centric operations * Basic understanding of supply chain, service, or operational processes * Ability to work effectively as part of a project team and take ownership of assigned tasks * Good communication skills and confidence working with different stakeholders * Proficiency in tools such as Excel and PowerPoint; familiarity with process modelling or collaboration tools such as Visio or Miro is a plus, as well as programming and data base skills * Willingness and ability to work in a hybrid/remote client-facing environment and travel as needed * Interest in Generative AI and Agentic AI applications in customer service, after-sales, or supply chain * Fluency in English and German Qualifications - Bachelors - Business Administration, Bachelors - Industrial Engineering, Bachelors - Logistics, Bachelors - Supply Chain Management, Masters - Operations Management Certifications - BUILD- SOURCE TO PAY /SAP ARIBA - GenpactGenpact, Certified Professional Services Marketer (CPSM) - Society for Marketing Professional Services (SMPS)Society for Marketing Professional Services (SMPS), Chartered Institute of Procurement and Supply (CIPS - UK and India) - Chartered Institute of Procurement and Supply (CIPS)Chartered Institute of Procurement and Supply (CIPS), SAP Certified Application Associate- SAP Ariba Sourcing - SAPSAP, SAP Certified Application Associate - SAP S/4HANA Sourcing and Procurement - SAPSAP Required Skills - Business Consulting, Critical Thinking, Data Visualization Language English, German Language Proficiency - Advanced - C1 ## Description In this role, you will support client engagements focused on improving after-sales and service operations for leading global clients. You will work alongside experienced consultants to analyse service processes, identify improvement opportunities, and support the implementation and adoption of practical solutions., * Support client-facing workstreams focused on after-sales and service process improvement and transformation * Analyse existing service and after-sales processes, identify pain points, and support the development of improvement opportunities * Assist with client interviews, workshops, and process walkthroughs to gather information and document business requirements * Support the documentation and modelling of service processes, workflows, and business requirements * Assist in analysing service-related data and preparing insights to support operational improvements * Support the design and implementation of solutions related to areas such as service operations, spare parts, warranty, returns, repairs, field service, and service logistics * Contribute to testing activities by preparing test scenarios, documenting results, and supporting issue resolution * Support the preparation of user documentation, training materials, and other client deliverables * Collaborate with consultants, technical teams, data specialists, and client stakeholders to ensure alignment across workstreams * Contribute to internal knowledge sharing, development of best practices, and continuous improvement of consulting tools and methodologies ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans)