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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Alibaba International Group-It Operations Manager-Madrid - **Company:** Alibaba Group - **Location:** Coslada, Spain - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Agile Methodology, Data Analysis, Information Technology Operations, Scrum Methodology, Information Technology - **Published:** August 21, 2026 - **Apply:** https://www.buscojobs.com.es/alibaba-international-group-it-operations-manager-madrid-en-coslada-ID-368282407 ## About the Role 1.Over 5 years of experience in IT service management, operations, and IT infrastructure. 2.Degree in Computer Science or equivalent IT experience, strong project and team management skills, familiarity with both Mac and Windows operating systems 3.Experience in IT help desk support, asset management, audio-visual technical support, and VIP service support. 4.Personable and with independence in execution, strong data analysis, communication, and interpersonal skills, resilient and self-driven, strong problem-solving, and analytical skills. 5.With customer-focus and a humble attitude, ability to proactively and effectively manage medium-to-low project risks, strong learning ability and adaptability to change. 6.Proficient in Spanish and English, both spoken and written, Chinese is plus. xqysrnh 7.Preferred Qualifications: PMP, Scrum, or Agile certified, ITIL certification. ## Description 1.Responsible for the delivery of IT service in the AIDC office area and management of front-line personnel; IT service delivery includes helpdesk service, audio & visual technical support (including meeting room operations), IT asset service, and maintenance of other public IT devices in the office area.¿Es este su próximo empleo?Descúbralo leyendo la descripción completa a continuación y no dude en enviar su candidatura.2.Improve existing IT service management processes, regularly identify and establish common service models and fault models, and ensure that service management processes are well executed within the IT team; maintain good working alignment with stakeholders and internal departments.3.Regularly produce analysis reports on IT service operations, covering but not limited to process operation status, optimization of ITSM support tools, service quality analysis, and trend analysis of various monitoring indicators; implement and track improvement measures based on findings.4.Act as a project manager, collaborating with internal and external teams to plan, design, develop, and implement IT projects in the region.Requirements:1.Over 5 years of experience in IT service management, operations, and IT infrastructure.2.Degree in Computer Science or equivalent IT experience, strong project and team management skills, familiarity with both Mac and Windows operating systems3.Experience in IT help desk support, asset management, audio-visual technical support, and VIP service support.4.Personable and with independence in execution, strong data analysis, communication, and interpersonal skills, resilient and self-driven, strong problem-solving, and analytical skills.5.With customer-focus and a humble attitude, ability to proactively and effectively manage medium-to-low project risks, strong learning ability and adaptability to change.6.Proficient in Spanish and English, both spoken and written, Chinese is plus.xqysrnh7.Preferred Qualifications: PMP, Scrum, or Agile certified, ITIL certification. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! 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