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# IT-Service Mitarbeiter in Dresden

- **Company:** DIS AG
- **Location:** Dresden, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Issue Tracking Systems, Microsoft Office, Microsoft Servers, Office Suite, Information Technology, Laptops
- **Published:** August 21, 2026
- **Apply:** https://www.adzuna.de/details/5835688952

## About the Role

* Abgeschlossene IT-Ausbildung oder mehrjährige IT-Erfahrung als Quereinsteiger
 * Kenntnisse im Active Directory, Microsoft Server, Exchange, Asset Management Tools, Office 365, IP-Telefonie, ITIL sowie Erfahrung mit einem Ticketsystem
 * Routinierter Umgang mit dem Windows-Betriebssystem WIN10, Netzwerk- und Office-Anwendungen und Mobile Device Management Support
 * Führerschein Klasse B samt Reisebereitschaft
 * Mindestens ein C1-Sprachniveau in Deutsch und Englisch

## Description

* Analyse und Beseitigung auftretender Störungen in Standard- und betriebsspezifischer Software und Hardware
 * Bearbeitung von Supportanfragen via Ticketsystem
 * Eskalation und Kommunikation an den 3rd Level Support mittels kundenspezifischen Ticketsystemen
 * Installation und Konfiguration von PCs sowie Laptops
 * Regelmäßige Prüfung der IT-Ausstattung
 * Bestellung sowie Aufbau neuer Hardware


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