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# HVAC Technical Support Analyst III

- **Company:** Daikin Applied
- **Location:** Plymouth, MN, United States (Remote available)
- **Experience:** Expert
- **Salary:** $80,400.0 - $136,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Microsoft PowerPoint, Salesforce.Com
- **Published:** August 21, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88102999/1

## About the Role

* Associates degree or higher - preferably in HVAC or mechanical engineering-related discipline (or equivalent experience)
 * 6+ Years of commercial HVAC experience
 * Advanced knowledge of commercial HVAC and refrigeration systems
 * Proficiency in the MS Office Suite (Outlook, Word, PowerPoint and Excel)
 * Prior experience working in a technical service role
 * Outstanding relationship management and interpersonal skills

Preferred Qualifications:

 * Outstanding writing and communication skills with the ability to be persuasive and professional
 * Understands various business functions and impact (finance, Warranty, NPI, Quality)
 * Demonstrate leadership qualities and take ownership of complex HVAC cases
 * People leadership experience

## Description

* Provide intermediate level HVAC technical support to sales representatives, customers and service groups
 * Manages large amounts of incoming calls and emails
 * Promptly and accurately enters all incoming requests within Salesforce CRM
 * Maintains communication records, necessary paperwork within Salesforce
 * Reflect correct customer and case details with up-to-date information
 * Build sustainable relationships and trust with customer accounts through open and interactive communication
 * Identify and assess customers' needs to achieve satisfaction and takes the extra mile to engage customers
 * Communicates problem areas to the appropriate parties as the need arises to ensure that problems or possible problems are surfaced, and corrective action taken in a timely manner
 * Provides information to customers on an on-going basis to answer questions or provide information with respect to their case status
 * Provide weekly and daily updates and reports of cases status and group metrics
 * Provides authorizations for parts warranty request upon identifying quality related opportunities
 * Conducts training sessions in a formal classroom or on the job site on product application, operation and maintenance
 * Consults and collaborates with Engineering and Manufacturing on quality and product design improvements
 * May provide coaching, and/or mentoring to a subordinate group or staff member
 * Write service literature, including flow charts and create micro videos
 * Works closely with Manager on metrics, service opportunities, and manuals

What's in it for you:

 * Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more
 * The ability to make an impact and shape your career with a company that is passionate about growth
 * The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best


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