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# Fresh service IT Tools Developer / Administrator

- **Company:** Boston, Inc.
- **Location:** New York, NY, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Microsoft Windows, Authentication Protocols, Microsoft Azure, Configuration Management, JSON, Python (Programming Language), Microsoft Software, OAuth, Windows PowerShell, Scripting, Restful APIs, Webhooks
- **Published:** August 21, 2026
- **Apply:** https://www.dice.com/job-detail/52996f1e-9fb1-46c3-8cac-c10e374b0c9e

## About the Role

* 3-5+ years of experience administering or developing ITSM/service-management platforms.
 * 6+ years of hands-on Freshservice experience preferred.
 * Strong experience configuring ITSM workflows, service catalogs, SLAs, approvals, and automation.
 * Experience with Freshservice Workflow Automator.
 * Experience working with REST APIs, webhooks, JSON, and authentication mechanisms such as OAuth.
 * Scripting experience with PowerShell, Python, JavaScript, or similar technologies.
 * Working knowledge of ITIL processes, particularly Incident, Problem, Change, Request, Asset, and Configuration Management.
 * Experience with Microsoft technologies such as Microsoft 365, Entra ID, Azure, and Teams is desirable.
 * Strong troubleshooting and analytical skills.
 * Ability to translate business requirements into technical configurations and automated workflows.
 * Strong documentation and communication skills.



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