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# Service Desk Technician

- **Company:** Indotronix International Corporation
- **Location:** Albany, NY, United States
- **Salary:** $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), HP Thin Clients, Issue Tracking Systems, IP Addressing, Microsoft Office, Windows PowerShell, Phishing, Salesforce.Com, Microsoft SharePoint, Virtual Machines, Cisco WebEx, Scripting, Computer Network Operations, Computer Network Technologies, Software Troubleshooting, Computer Equipment, Laptops, User Accounts
- **Published:** August 21, 2026
- **Apply:** https://www.careerjet.com/jobad/us79bc5197a71e6b3d90e480a7dbea7996

## About the Role

Proficiency supporting Windows OS and Microsoft Office suite

 - Experience with computing hardware deployment and imaging
 - Strong troubleshooting and communication skills
 - Working knowledge of Active Directory, IP addressing, DHCP, DNS, and core networking
 - Familiarity with ticketing systems and asset management
 - Experience with mobile device management
 - Ability to lift up to 50 pounds
Preferred Skills

 - PowerShell or scripting language familiarity
 - Report building and management
 - End-user training and technical writing experience
 - Experience supporting users in remote or travel scenarios

## Description

Join our dynamic IT team as a Service Desk Technician and play a pivotal role in supporting the CLIENT Service Desk operations. You'll deliver timely, high-quality technical assistance to end users, ensuring seamless workflow and a superior support experience. This is an onsite, hands-on opportunity offering exposure to a wide variety of technologies and the chance to make a tangible impact within a supportive organization.
Responsibilities

 - Provide front-line technical support to end users via phone, email, ticketing system, and in person
 - Troubleshoot and resolve issues related to Office 365, Windows, Salesforce, SharePoint, Webex, Jira, and other CLIENT-approved applications
 - Configure, deploy, and support computing hardware (laptops, desktops, thin clients, Chromebooks, mobile devices)
 - Set up, maintain, and support virtual machine pools in collaboration with Network Operations
 - Manage user accounts, including password resets and permissions
 - Conduct regular equipment audits and maintain asset inventory
 - Oversee software license management and procurement coordination
 - Maintain and train users on loaner devices and A/V equipment for webinars and meetings
 - Serve as point of contact for vendors regarding Service Desk hardware and services
 - Support remote sites in NYC, Buffalo, and West Valley, both onsite and remotely
 - Identify and report phishing or scam attempts
 - Research and recommend new IT trends and solutions
 - Move and set up hardware for new hires and internal moves, Goal This resource is needed in order to complete the tasks and projects of the NYSERDA Service Desk in a timely and accurate manner so as to maintain the high standard of service…
 + 8 hours ago


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