> Markdown version of [/jobs/ext/2165882-telecommunications-analyst](https://www.wearedevelopers.com/jobs/ext/2165882-telecommunications-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Telecommunications Analyst - **Company:** Lids Inc. - **Location:** Indianapolis, IN, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Issue Tracking Systems, Computerised Systems - **Published:** August 21, 2026 - **Apply:** https://www.careerjet.com/job/usa22ef8218dabd24f71f59e5a1531a779/eaa ## About the Role * Minimum 2 years' experience providing Help Desk support to medium-sized companies. * Excellent communication and interpersonal skills. * Strong problem-solving skills. * In-depth knowledge of computer systems, networking, and mobile devices. Job Preferred Knowledge and Skills * IT-related degree or a minimum of 3 years' experience providing Help Desk support to medium-sized companies * Retail telecommunications technology Physical Demands & Requirements * Ability to constantly sit at a desk in a sedentary work environment * Ability to frequently use a computer, keyboard, mouse, and other standard office equipment. * Ability to occasionally stand and walk throughout the office. * Ability to occasionally lift or move items up to 15 pounds. * Ability to frequently communicate clearly and effectively, both verbally and in writing. * Ability to occasionally present information to small and large groups, including team members and leadership. * Ability to constantly view electronic/written materials and adjust focus when needed (i.e. computers screens, documents, etc. * The noise level in the work environment is usually moderate., Employment Requirements Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role. ## Description Position Summary Under general direction, performs a variety of tasks, including analyzing, documenting, testing, tracking inventory, troubleshooting, and supporting telecommunication equipment, related projects, and service provider relationships. Performs a variety of project tasks and requires good communication skills with the ability to work with users diplomatically and skillfully. Will interact with engineers, vendors, and/or leadership to restore service and/or identify and correct core problems related to Lids telecommunications. Principal Duties and Responsibilities * Provide support for retail stores and corporate/field employees for telecommunications-related requests. * Investigate, troubleshoot, and resolve (in real-time) issues brought to you. * Understand the processes and procedures used to provide support in the retail environment. * Provide prompt, thorough, and courteous solutions to the issues escalated to you. * Document, update, and resolve issues in the ticketing system. * Communicate technical solutions to a non-technical workforce. * Complete and close the tickets under your assignment in a timely manner. * Keep documentation up to date. * Provide regular status updates to leadership when requested. * Evening and weekend availability. * Hybrid Schedule * May be asked to assist with telecommunications work to help with projects, store opening/closure/remodel, and communication., Notice to Applicants In connection with your application, we collect information that identifies, reasonably relates to, or describes you ("Personal Information"). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Upon a conditional job offer, we may require additional Personal Information for business purposes and background checks as permitted by law, including but not limited to government-issued identification numbers, work authorization, emergency contact information, criminal record information, and demographic data used for analytics and compliance with applicable legal requirements and Company policies. Need Accessibility Assistance? Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids., Responsible for receiving all telephone or automated requests for IT assistance, ensuring that the request or problem is accurately recorded and fulfilled within established timefr… + 5 days ago, Job Description: Responsible for receiving all telephone or automated requests for IT assistance, ensuring that the request or problem is accurately recorded and fulfilled within… + 5 days ago + ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [How to Attract & Retain in a fast moving environment](https://www.wearedevelopers.com/videos/100045-how-to-attract-retain-in-a-fast-moving-environment) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) - [Startup Presentation: Dealing with the bug Mafia](https://www.wearedevelopers.com/videos/1175-startup-presentation-dealing-with-the-bug-mafia) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)