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# Desktop Support Team Lead

- **Company:** Top Prospect Group
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Cloud Computing, Virtual Private Networks (VPN), Microsoft Office, Microsoft InTune, Information Technology
- **Published:** August 21, 2026
- **Apply:** https://www.dice.com/job-detail/bb386c2e-7860-4621-a3b3-81d0b2891f3e

## About the Role

* Associate''s degree in Information Technology or equivalent experience
 * CompTIA A+ certification required
 * 5+ years of Help Desk/Desktop Support experience
 * Strong knowledge of Windows, macOS, Microsoft 365, Intune, Active Directory, Entra ID, and Azure
 * Experience supporting audiovisual and collaboration technologies
 * Proven ability to mentor team members and handle escalated technical issues

## Description

PC, Mac, Office 365, troubleshooting, technical support, team evaluations, AD, hardware/software support, We are seeking an experienced Desktop Support Team Lead to oversee daily desktop support operations while mentoring and developing a small technical support team. This hands-on role combines leadership responsibilities with advanced troubleshooting and end-user support across Windows, macOS, Microsoft 365, and cloud-based technologies., * Lead and support desktop technicians, providing guidance and technical mentorship

 * Serve as the escalation point for complex technical issues
 * Troubleshoot hardware, software, networking, and endpoint management issues
 * Support Microsoft 365, Intune, Active Directory, Entra ID, VPN connectivity, and Azure environments
 * Manage desktop-related projects and technology deployments
 * Provide AV and conference room support, including Microsoft Teams meetings and presentation technology
 * Maintain accurate documentation, asset inventory, and ticket records
 * Collaborate with vendors and internal stakeholders to resolve technical challenges


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