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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Newberry, SC, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Engineering, User Accounts
- **Published:** August 21, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3361197356&tx=UT5753TTI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Experience providing help desk, desktop support, or service desk assistance in a detail-oriented environment.
 * Working knowledge of Active Directory for user account administration and access support.
 * Hands-on experience supporting Microsoft Windows 11 and general Microsoft Windows operating systems.
 * Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues.
 * Familiarity with managing and updating service desk tickets in an organized and timely manner.
 * Strong communication skills with the ability to support end users in a clear and effective way.
 * Ability to prioritize multiple support requests and respond effectively in a fast-paced setting., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

We are looking for a Help Desk/Desktop Support Analyst to support daily technology operations for a manufacturing environment in South Carolina. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, maintaining reliable desktop performance, and delivering responsive technical assistance. The person in this role will provide hands-on support for Microsoft Windows systems, user access needs, and service desk requests while helping keep workplace technology running smoothly., * Deliver front-line technical support for desktop, laptop, and peripheral issues reported by employees across the site.

 * Investigate and resolve Microsoft Windows 11 problems related to performance, access, software functionality, and general usability.
 * Manage incoming service desk requests, document work performed, and provide timely updates through the ticketing process.
 * Create, modify, and disable user accounts and permissions within Active Directory based on business needs.
 * Diagnose routine hardware and software issues and apply practical solutions to restore productivity quickly.
 * Set up, configure, and maintain end-user workstations to ensure consistent operation and compliance with support standards.
 * Escalate more complex incidents when necessary while coordinating with internal teams to drive issue resolution.
 * Assist with technical changes, deployments, or support activities tied to desktop environment updates when required.


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