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# IT Operations Analyst

- **Company:** CVS Health
- **Location:** Windsor, CT, United States
- **Experience:** Experienced
- **Salary:** $43,888.0 - $93,579.0
- **Contract:** Permanent contract
- **Skills:** Application Performance Management, Computer Networks, Monitoring of Systems, HP SiteScope, Information Technology Operations, Information Technology, Splunk, Appdynamics, Servicenow
- **Published:** August 21, 2026
- **Apply:** https://dejobs.org/x/x/47B1862462BA4689B96F48CBFC3FC65C/job/

## About the Role

* 2+ years of information technology experience.
 * 2 + years of experience with ServiceNow or similar ITSM tool.
 * 2+ years of experience with monitoring and network tools such as AppDynamics, SiteScope, Splunk or similar Application Performance Management monitoring tools
 * Must be able to work a 12 hour night shift

Preferred Qualifications

 * Understanding of the CVS Health IT environment, its departments, and their interdependencies.
 * Knowledge of operational and functional accountability of infrastructure, application, and production support.
 * Understanding of gathering business impact for major incident outages., Bachelor's degree or equivalent experience.

## Description

This IT Operations Specialist role within Command Center Operations (CCO) is to provide a single point of contact for resolving technical problems within the CVS Health environment.

ACCOUNTABILITY: CCO Analysts are responsible for ensuring continuity of service and providing high quality support within committed service levels. This includes guaranteeing that events, incidents, problems, and requests are logged, escalated appropriately, and resolved in the most effective manner.

The Analyst IT Operations Specialist will provide first level engagement in response to alerts throughout the CVS Health environment. They must be able to react quickly and make critical decisions on a regular basis that impact store, corporate, and employee satisfaction.

The Analyst IT Operations Specialist provides prompt, professional customer service following specific guidelines on customer service while ensuring that problems are accurately and promptly addressed, documented, and rectified, using proper follow-up as needed.

This is a night shift position. 6pm - 6AM. Rotating between 3 and 4 days a week.


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