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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise Solutions Engineer - Americas - **Company:** Semrush Inc - **Location:** Washington, DC, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data Analysis, Software as a Service, Customer Data Management, Automation of Marketing, Semrush, Data Analytics - **Published:** August 21, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2935398528-2 ## About the Role * 5-7+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space * Proven track record of building strong relationships with different levels of seniority * Proven experience creating customized success plans, ensuring customers see clear connections between their processes and the results Semrush delivers * Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers' needs * Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences * Overall understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation * Experience with upselling customers and generating qualified leads * Ability to use customer data to provide insights and drive decision-making, * Experience with BrightEdge, Conductor, SimilarWeb, or other enterprise-level marketing and SEO platforms * Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment * Previous experience with pipeline management in a sales or renewal context * You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it's not worth wasting time on something you don't believe in; and enthusiasm for Constant Changes, because we are always looking to make things better ## Description * Strategic Account Management: Build and nurture strong multi-threaded relationships with key stakeholders at Fortune 500 level organizations, including marketing operations teams & senior marketing executives. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact * Renewals & Retention: Own the renewal lifecycle for your portfolio, proactively managing customer health, commercial timelines, procurement requirements, and risk to drive strong retention and on-time renewals. Maintain accurate renewal forecasts and partner closely with account teams to identify expansion and cross-sell opportunities. * Drive Customer Value: Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives. Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance * Executive Quarterly Business Reviews: Lead high-impact business reviews with senior and executive stakeholders, connecting Semrush performance and insights to broader business objectives, measurable ROI, strategic priorities, and long-term partnership value. * Risk Management: Proactively identify, document, escalate, and remediate customer risk using data, stakeholder insights, and engagement signals. Develop clear action plans to address risks before they impact renewal or long-term customer value. * Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback. Stay informed about customer strategic objectives, relevant market conditions in the customers' industry, and competitive intelligence to identify opportunities and threats. * Create & Execute Success Plans: Develop detailed, customized success plans tailored to the customer's specific needs and business objectives. Ensure timely and efficient execution of these plans by coordinating with cross-functional teams and managing resources effectively, focusing on driving time to value and ensuring the customer sees immediate impact * Identify Growth Opportunities: Consistently evaluate your customer's unique needs and identify opportunities for Semrush tools to meet them. Collaborate closely with Sales & Marketing to create expansion opportunities & product/platform upgrades * Product & Industry Expertise: Develop deep expertise across Semrush's Enterprise solutions, Search, AI visibility, and the broader digital marketing landscape to provide credible strategic guidance to sophisticated enterprise customers. * Portfolio Management: Maintain rigorous operational discipline across your book of business, including customer health, Success Plans, renewal timelines, growth opportunities, stakeholder coverage, and forecasting. Ensure account data and next steps remain accurate and actionable., * Strong product-market fit recognized by RepVue * High earning potential with clear quota attainment visibility * Employee Support Program * Loss of family member financial aid * Employee Resource Groups * Hobby & team building budget allowance ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [How Data is Shaping our Games](https://www.wearedevelopers.com/videos/176-how-data-is-shaping-our-games) - [Employee Advocacy: The Secret Weapon of Employer Branding](https://www.wearedevelopers.com/videos/1304-employee-advocacy-the-secret-weapon-of-employer-branding) ## Related Articles - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Why and How to Sponsor Developer Events](https://www.wearedevelopers.com/magazine/686-why-and-how-to-sponsor-developer-events)