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# EUC technician/Site IT Support

- **Company:** Tata Consultancy Services Limited
- **Location:** Nebraska City, NE, United States
- **Experience:** Expert
- **Salary:** $55,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Networking Hardware, Microsoft Office, Software Asset Management, Break Fix, Deployment Automation, Servicenow
- **Published:** August 21, 2026
- **Apply:** https://www.dice.com/job-detail/cd2566b1-c075-4103-b6cc-8ce48ee05507

## About the Role

* Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
 * Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
 * Work with vendors to conduct physical asset audit and maintain asset stock rooms
 * End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
 * Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information

## Description

* Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
 * Smart hands support for Server and Network devices
 * Train the Trainer
Roles & Responsibilities

 * 100% Work from Office (Client location)
 * Asset inventory management (New Device Asset/Import/Physical Stocking)
 * PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
 * Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
 * Accessory Request Fulfillment and Unknown Device Research/Investigation
 * PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
 * Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
 * Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
 * New Hire onboarding training and orientation
 * AV Meeting Room support
Generic Managerial Skills, If any
ITIL Trained/Certified, Dell Certified technician, Apple Certified technician


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