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# Technical Support Mechanic (Hotline)

- **Company:** BOSCH SERVICE SOLUTIONS
- **Location:** Madrid, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Databases, Network Diagnostics, Windows Remote Assistance
- **Published:** August 21, 2026
- **Apply:** https://www.jobleads.com/es/job/ecabd34f5c9646a91f8a7f159750fd6a1

## About the Role

If you have experience working in automotive workshops, enjoy investigating complex vehicle faults, and would like to continue developing your technical expertise in a remote and international environment, this opportunity could be for you., We are looking for mechanics with experience in diagnostics and troubleshooting complex vehicle faults, who enjoy sharing their knowledge and helping other automotive professionals find technical solutions.

 * Minimum of 5 years of experience in a passenger car workshop.
 * Experience in diagnostics and troubleshooting complex vehicle faults.
 * Ability to interpret electrical diagrams and technical documentation.
 * Strong communication skills to explain technical procedures clearly and effectively.
 * Minimum B2 level of English to participate in meetings, training sessions, and internal communications.
 * Swedish language proficiency at C2, bilingual, or equivalent level.

Nice to Have

 * Previous experience in technical support or remote assistance.
 * Vocational training in Automotive Technology, Electromechanics, or a related field.
 * Knowledge of hybrid and electric vehicles (EV/HEV).
 * Experience using an oscilloscope for advanced diagnostics.
 * Experience in CAN network diagnostics and automotive electronic systems., * Minimum of 5 years of experience in a passenger car automotive workshop.
 * C2, bilingual, or equivalent proficiency in Swedish.
 * Minimum B2 level of English

## Description

You will provide technical support to automotive workshops, listening to their queries, analysing the available information, and guiding fellow mechanics towards the best technical solution., You will join our Technical Hotline team, providing specialised technical support to automotive workshops in the Swedish market.

Your main objective will be to help other professionals identify, diagnose, and resolve complex mechanical, electrical, and electronic faults.

What will your day-to-day look like?

 * Answer technical queries from workshops via phone and email.
 * Analyse mechanical faults and support other automotive professionals in finding the right solution.
 * Interpret wiring diagrams, technical documentation, and repair procedures.
 * Consult technical databases, service bulletins, and specialised documentation to provide the best possible solution.
 * Provide technical support for hybrid and electric vehicles.
 * Collaborate with international teams in technical meetings and training sessions.
 * Follow up on cases until they are fully resolved.


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