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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Support Technician - **Company:** Mister Sparky of Mid America - **Location:** Lowell, AR, United States - **Experience:** Experienced - **Contract:** Franchise - **Skills:** Microsoft Windows, Active Directory, Domain Name System (DNS), Local Area Networks, Network Connections, Remote Access Technology, Cloud Services, TCP/IP, Wi-Fi Technology, Sysadmin, Information Technology, Casper Suite, User Accounts - **Published:** August 21, 2026 - **Apply:** https://www.wayup.com/i-j-IT-Systems-Support-Technician-Mister-Sparky-of-Mid-America-684937448194086/ ## About the Role Qualified candidates should possess a minimum 2+ years of recent, professional, hands on and over the phone technical support experience Excellent Customer Service skills (genuine desire to help customers with issues) Strong team player working on both shared and individual assignments Technically minded with a focus on customer service Experience with Apple hardware and general software navigation ability Strong hardware troubleshooting/repair skills (preferably on Mac devices) Ability to troubleshoot common issues with mobile devices (iPhones and iPads) Ability to manage user accounts, groups, etc. through Jamf, Google Enterprise, Microsoft etc. Experience with problem ticket/case management systems Proven experience with assessing the severity of reported issues and juggling multiple high priority support tickets Perform daily operations to maintain business functions Preferred Qualifications: Previous experience in a technical support position in a fast-paced environment Previous customer service experience A strong dedication to quality customer service and a working knowledge of enterprise-wide service delivery procedures Hands on troubleshooting experience with common Network connectivity (LAN, DNS, TCP/IP, Wi-Fi) and Remote access Strong verbal and written interpersonal and communication skills Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management Physical Demands Lifting up to 20 pounds occasionally and frequently moving small objects Frequently sitting for long periods of time Walking or standing occasionally This position works mostly indoors going outdoors may be frequently required Must have manual use of hands and vision to use computer constantly Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate. ## Description Provide onsite and remote IT support as required for company personnel Provide effective communication for issue resolution with company personnel Maintain and improve IT standard operating procedures (SOPs) relating to areas of ownership Perform new hire credential and security set up Purchasing, enrollment, and set up of devices, such as laptops, iPads, and iPhones Track and manage the usage of software licenses Maintain inventory of IT assets (ex: laptops, desktops, mobile devices) Assist with managing active directory, group policy, and system updates in coordination with System Admin Administer cloud-based services, such as Zoom, Google Enterprise, Microsoft 365 Management of MDM platform, including deployment, configuration, monitoring, and repairs/replacements Other duties as assigned ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Hacking MSSQL on Cloud. 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