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# SAP OTC/RMA Business Analyst

- **Company:** DYNPRO INC
- **Location:** Santa Clara, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** IDoc, SAP ERP, SAP (Applications), SAP FI/CO, SAP Materials Management, SAP Sales and Distribution, Systems Integration, SAP S/4HANA
- **Published:** August 21, 2026
- **Apply:** https://www.dice.com/job-detail/6d23db9d-e13d-484d-b333-d0d229b21ba4

## About the Role

* 10+ years of SAP SD/OTC functional or business analyst experience.
 * Strong knowledge of SAP ECC, OTC, customer returns, and RMA processes.
 * Experience with sales orders, deliveries, billing, pricing, and credit/debit memos.
 * Good understanding of SAP cross-functional integration.
 * Strong analytical, communication, documentation, and stakeholder-management skills.
 * S/4HANA, EDI/IDoc, warranty, or repair-process experience is a plus.

## Description

We are seeking an experienced SAP OTC/RMA Business Analyst to support and enhance Order-to-Cash and Return Material Authorization processes in SAP ECC., * Support end-to-end SAP OTC processes, including sales orders, deliveries, billing, credit/debit memos, and customer returns.

 * Manage and improve RMA processes, including return orders, goods receipt, inspection, disposition, replacement, credit, and closure.
 * Gather business requirements and translate them into functional specifications.
 * Work closely with business, SAP technical, finance, warehouse, and supply chain teams.
 * Troubleshoot production issues and perform root-cause analysis.
 * Support testing, enhancements, releases, and process improvements.
 * Ensure integration across SAP SD, MM, WM, QM, and FI/CO.


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