> Markdown version of [/jobs/ext/2169228-product-support-specialist-i](https://www.wearedevelopers.com/jobs/ext/2169228-product-support-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Product Support Specialist I

- **Company:** Aristrocat
- **Location:** Las Vegas, NV, United States
- **Experience:** Starter
- **Salary:** $38,016.0 - $70,601.0
- **Contract:** Permanent contract
- **Skills:** Software Systems, Transact-SQL
- **Published:** August 21, 2026
- **Apply:** https://aristocrat.wd3.myworkdayjobs.com/AristocratExternalCareersSite/job/Las-Vegas-NV-US/Product-Support-Specialist-I_R0022310

## About the Role

* Minimum of 1 year supporting and troubleshooting hardware and software.
 * Minimum of 1 year experience in a customer support environment.
 * Outgoing personality.
 * Ability to stay calm when dealing with difficult customers and situations.
 * Able to work a day, swing, and weekend shifts, if needed.
 * Logical and critical thinking skills.
 * Associate degree or equivalent experience.
 * Must be able to read, write, speak and understand English.
 * Casino experience a plus.

This position requires registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

## Description

The Product Support Specialist I is responsible for providing technical support to casinos operating Aristocrat software solutions, ensuring a high level of customer service and issue resolution. This role requires the ability to thrive in a fast-paced, dynamic environment while working independently and managing competing priorities. As part of a small but growing support team, the specialist will assist customers across more than 300 casinos utilizing OASIS systems and other Aristocrat products. Successful candidates are customer-focused problem solvers who are eager to learn, collaborate, and take pride in delivering timely solutions while building strong relationships and providing a personalized experience for customers.

**This position is onsite Tuesday - Saturday Noon to 9 pm**

What You'll Do

 * Answer calls routed to the phone queue.
 * Frequently monitor the case tracking system for new cases.
 * Ensure accurate and efficient first call resolution or escalates issue to the proper internal group if necessary.
 * Ability to pass extensive background check for various jurisdictions to hold gaming licenses.
 * Solve application issues and questions.
 * Reinforce all SLAs with internal and external customers.
 * Become OASIS Master Certified within 180 days.
 * Read T-SQL queries.
 * Provide customer training on how to use software created and distributed by Aristocrat Technologies.
 * Work closely with other teammates to assist in troubleshooting front end application issues.
 * All other duties as assigned.


## Related Videos

- [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega)
- [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last)
- [How to TDD in legacy code](https://www.wearedevelopers.com/videos/309-how-to-tdd-in-legacy-code)

## Related Articles

- [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023)
- [Data Analyst Salary Austria](https://www.wearedevelopers.com/magazine/275-data-analyst-salary-austria)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [WWC24 Talk - Brenda Romero - Stay: Surviving and Thriving in Tech](https://www.wearedevelopers.com/magazine/467-wwc24-talk-brenda-romero-stay-surviving-and-thriving-in-tech)
- [Best Companies to Work For in Austria: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/192-best-companies-to-work-for-in-austria-top-25-companies-in-2023)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)