> Markdown version of [/jobs/ext/2169800-dedicated-onsite-support-engineer](https://www.wearedevelopers.com/jobs/ext/2169800-dedicated-onsite-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Dedicated Onsite Support Engineer - **Company:** Lincoln IT - **Location:** New York, NY, United States - **Experience:** Experienced - **Salary:** $92,300.0 - $166,850.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, TCP/IP, Office365, Peripherals, Microsoft InTune, Deployment Automation, Data Pipelines, User Administration - **Published:** August 21, 2026 - **Apply:** https://www.careerjet.com/jobad/us0b9efadd25948741d16f6f56a50d71aa ## About the Role The ideal candidate is a proactive problem solver who enjoys working directly with users, thrives in a fast-paced environment, and delivers exceptional customer service., * 3+ years of Help Desk, Desktop Support, or Service Desk experience. * Strong knowledge of: * Microsoft Windows 10/11 * Microsoft 365 * Active Directory / Entra ID * Exchange Online * Basic networking (TCP/IP, DNS, DHCP, VPN) * Experience supporting printers, conferencing solutions, and end-user devices. * Excellent customer service and communication skills. * Ability to prioritize multiple requests and manage workload independently. * Experience working within a ticket-based support environment., * MSP experience strongly preferred. * CompTIA A+, Network+, or Microsoft certifications. * Familiarity with ConnectWise, NinjaOne, Datto RMM, or similar platforms. * Experience with Intune, Autopilot, and endpoint management solutions. * Understanding of cybersecurity best practices and endpoint security tools. ## Description The Onsite Service Desk Engineer serves as the primary technology support resource for users at a client facility. This role combines hands-on desktop support, client relationship management, endpoint administration, and coordination with LincolnIT's Service Desk, Engineering, Security, and Project teams., End User Support * Provide onsite technical support for desktops, laptops, docking stations, printers, conference rooms, and peripherals. * Troubleshoot Windows operating systems, Microsoft 365 applications, and common business software. * Resolve hardware, software, connectivity, and user access issues. * Support onboarding and offboarding activities, including account provisioning and device deployment. * Assist users with password resets, MFA enrollment, and application access requests. Endpoint & Device Management * Configure, image, deploy, and replace endpoint devices. * Coordinate equipment inventory, asset tracking, and lifecycle management. * Perform workstation upgrades, equipment relocations, and hardware refresh activities. * Maintain accurate documentation of all support activities. Client-Facing Support * Serve as LincolnIT's primary onsite representative. * Build strong working relationships with client staff and leadership. * Escalate complex issues to senior engineers while maintaining ownership through resolution. * Communicate technical information clearly to non-technical users. Collaboration & Operations * Coordinate with LincolnIT Service Desk and Engineering teams on escalated issues. * Follow established ticketing, documentation, security, and change management procedures. * Participate in technology projects, office moves, device deployments, and infrastructure upgrades as required. * Ensure all support activity is properly documented within the PSA/ticketing platform., Title: Data Engineer Support Location: NYC, NY (Onsite) 6 Months contract Responsibilities include Data Pipeline development and Maintenance, Improving data quality, Automation… + 2 months ago ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)