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# Remote Support Technician Tier 2/3 - Full Time

- **Company:** TeamLogic IT
- **Location:** Woburn, MA, United States (Remote available)
- **Salary:** $50,000.0 - $75,000.0
- **Contract:** Franchise
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, Application Firewall, Microsoft Azure, Microsoft Online Services, Business Software, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), File System Permissions, Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Windows Servers, Network Connections, Azure Active Directory, Security Software, Microsoft SharePoint, TCP/IP, Virtualization Technology, Wide Area Networks, Backup and Restore, Wi-Fi Technology, Document Enterprise Platform, Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune, Network Server, User Accounts, Vmware
- **Published:** August 21, 2026
- **Apply:** https://www.wayup.com/i-j-Remote-Support-Technician-Tier-2-3-Full-Time-TeamLogic-IT-of-Northeast-Massachusetts-519623136053717/

## About the Role

We are more interested in demonstrated ability, ownership, and customer service than in checking every box. A degree is welcome but is not required when equivalent experience is present.
· Approximately 3-5 years of hands-on IT support experience; strong candidates outside this range will also be considered. · Experience supporting Windows and Microsoft 365 business environments. · Strong troubleshooting, analytical, and problem-solving skills. · Excellent written and verbal communication, with the ability to explain technical issues clearly to nontechnical users. · Ability to prioritize competing requests, manage assignments independently, and collaborate when needed. · A customer-first mindset, professional judgment, and a calm approach under pressure. · Reliable attendance, punctuality, organization, and follow-through.
Preferred Experience and Certifications
· Previous experience working for a Managed Services Provider (MSP). · CompTIA A+, Network+, or Security+. · Current Microsoft certifications related to Microsoft 365, Azure, endpoint administration, or security. · Experience with Intune, virtualization, firewall administration, backup systems, or cybersecurity tools.

## Description

· Provide responsive, professional support through phone, email, remote sessions, and the ticketing system. · Troubleshoot and resolve issues affecting Windows workstations and servers, Microsoft 365, user accounts, business applications, printers, and network connectivity. · Support Microsoft Entra ID (Azure AD), Active Directory, Group Policy, DNS, DHCP, file permissions, mapped drives, and shared resources. · Support Microsoft 365 services including Outlook, Exchange Online, Teams, SharePoint, and OneDrive. · Diagnose LAN/WAN, Wi-Fi, VPN, firewall, and general TCP/IP connectivity issues. · Perform hardware diagnostics and assist with workstation, laptop, server, and peripheral deployments. · Use remote monitoring and management tools to support managed-services clients and address alerts. · Maintain accurate time entries, ticket notes, and client-facing updates in our PSA platform. · Create and maintain clear technical documentation, standards, and repeatable
procedures. · Coordinate with vendors and senior engineers when escalation or specialized support is required. · Participate in the team on-call rotation. · For more experienced candidates, mentor junior technicians and help improve team practices.
Technology Environment
Experience across every technology below is not required. We value strong troubleshooting fundamentals and the ability to learn quickly.
· Windows 10/11 and Windows Server · Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive · Microsoft Entra ID, Active Directory, Group Policy, and Intune · TCP/IP, DNS, DHCP, VPNs, Wi-Fi, firewalls, and network troubleshooting · Hyper-V and VMware · macOS, iOS, and Android · RMM, PSA, remote-support, and documentation platforms · Third-party business applications in coordination with vendor support
What We Are Looking For


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