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# Scheduling Representative - Bi-lingual English/Spanish

- **Company:** DAVIS BEHAVIORAL HEALTH, INC.
- **Location:** Layton, UT, United States (Remote available)
- **Salary:** $33,280.0 - $37,440.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Payment Systems, Microsoft Office
- **Published:** August 21, 2026
- **Apply:** https://www.careerjet.com/jobad/us31df706a5ee17fa0c8b727a448ee6ab0

## About the Role

Qualifications:Must be 18 years or olderHigh school diploma or equivalentStrong verbal communication and customer service skillsA compassionate, respectful, and professional approach when working with clients and familiesAbility to quickly build rapport and maintain positive relationshipsFluency in both English and Spanish (required; proficiency assessment required)Preferred Skills & ExperienceProficiency with computers, including typing and Microsoft Office SuiteExperience in a medical office or familiarity with medical terminologyComfort using standard office equipment (phones, printers, fax machines, payment systems)BenefitsDavis Behavioral Health, Inc. offers an incredible valuable and comprehensive benefits packages to eligible employees. A copy of the current DBH Benefits Guide is available upon request.DBH benefits include:Medical Insurance - The current carrier and network is SelectHealth Share.High Deductible Health Plan with a sizeable employer Health Savings Account

## Description

Davis Behavioral Health (DBH) is seeking a compassionate and detail-oriented Bilingual Scheduling Representative to join our Clinical Support Team. In this role, you will be a vital connection point for our clients-helping them access care, navigate appointments, and feel welcomed from their very first interaction.If you are passionate about helping others, thrive in a fast-paced environment, and enjoy making a meaningful difference in people's lives, we encourage you to apply.What You'll DoAs a Scheduling Representative, you will play a key role in delivering an exceptional client experience. Responsibilities include:Serve as the first point of contact by answering calls to our central scheduling line with warmth, professionalism, and efficiencySchedule, reschedule, and cancel appointments while ensuring accuracy and timelinessAct as a primary contact for Spanish-speaking clients, providing clear and supportive communicationCoordinate closely with clinical and medical staff to
understand scheduling needs, preferences, and waitlistsCommunicate essential appointment details and next steps to clientsUpdate and manage appointment changes, including those made through automated systemsUtilize DBH's electronic medical record (EMR) system while maintaining strict adherence to HIPAA and privacy standardsScreen calls, route messages appropriately, and provide helpful information to clients and team membersSupport additional administrative tasks as needed to meet organizational needsWhy this role matters:You are often the first voice clients hear. Your empathy, professionalism, and responsiveness help set the tone for their care-especially for those navigating mental health challenges.LocationMain Street Clinic934 South Main StreetLayton, Utah 84041ScheduleMonday - Thursday: 10:00 AM - 6:30 PMFriday: 8:30 AM - 5:00 PMCompensationStarting Pay: $18.25 per hourBilingual Stipend: $28.85 per pay period (based on Spanish proficiency assessment upon hire)What You BringMinimum


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