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# Help Desk / IT Support Analyst

- **Company:** Datanet Inc
- **Location:** Boulder, CO, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Online Services, VoIP, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Software Deployment, TCP/IP, Enterprise Software Applications, Software Application Delivery, Information Technology
- **Published:** August 21, 2026
- **Apply:** https://www.careerjet.com/job/us5857b3082a65044ef0da305007e62fa4/eaa

## About the Role

* 3+ years of relevant IT/application support experience.

 * Strong PC/desktop and mobile device support experience.

 * Strong Microsoft 365 support and troubleshooting skills.

 * Experience with Active Directory, Azure, Exchange Online, and Windows.

 * Experience working in a pharmaceutical, biotechnology, healthcare, or other regulated environment strongly preferred.

 * Excellent troubleshooting, communication, customer service, and problem-solving skills.

 * Ability to work independently and manage multiple priorities in a fast-paced environment.

 * Associate's or Bachelor's degree in Computer Science, IT, or equivalent experience.

Preferred: Experience with MDM, Automox, SmartDeploy, FreshService, Trellix, software deployment tools, and basic TCP/IP, DNS, DHCP, VPN, and networking

DataNet IT
*

## Description

We are seeking an Help Desk/ IT Support Analyst to provide hands-on IT and end-user support in a biopharmaceutical environment. This role will primarily focus on desktop, application, Microsoft 365, and mobile device support, with some exposure to laboratory and IT infrastructure systems.
Key Responsibilities

 * Provide desk-side and end-user support for hardware, software, network, VoIP, and mobile devices.

 * Troubleshoot and support Microsoft 365, Exchange Online, Active Directory, Azure, and Windows environments.

 * Configure and troubleshoot company-owned iOS/mobile devices and enterprise applications.

 * Manage incidents and service requests through an ITSM/ticketing system, meeting SLAs.

 * Support conference room AV equipment, printers, desktop imaging, application deployment, and hardware installations.

 * Assist with IT projects, application implementations, equipment decommissioning, and process improvements.

 * Create and maintain IT documentation and knowledge-base materials.

 * Work with internal IT teams and external vendors to resolve issues and implement solutions.

 * Provide training and mentoring to end users and new helpdesk technicians.

 * Participate in an occasional weekend on-call rotation.


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