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# Network Operations Center Tech (NOC Tech) - Murdock, NE

- **Company:** Isotropic Networks, Inc.
- **Location:** Murdock, NE, United States
- **Salary:** $45,760.0 - $56,160.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, System Configuration, Customer Data Management, Internet Protocol, Microsoft Office, Network Monitoring, Network Management System, Satcom, Virtual Local Area Networks, Computer Network Operations, Software Troubleshooting, Information Technology
- **Published:** August 21, 2026
- **Apply:** https://www.careerjet.com/jobad/usd4a83053ae040c21ca9a3290a5d573eb

## About the Role

* Basic understanding of Internet Protocol addressing.
 * Knowledge of configuring NAT and VLAN.
 * Experience with operating network management tools and understanding network reporting.
 * High level of understanding of troubleshooting methodologies.
 * Ability to work off hours, weekends, or night shifts as required to support a 24 x 7 network operations center (NOC).
 * Exceptional interpersonal, communication, initiative, and leadership abilities.
 * Effective analytical, planning, organizational, and documentation skills.
 * Team player along with the ability to multitask and work in a stand-alone capacity.
 * Ability to analyze information and evaluate results to choose the best solution and to solve problems that are identified.
 * Able to interpret information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events based on logical analysis.
 * The ability to communicate and understand complex information and ideas.
 * Excellent oral/written communication and soft skills are required for providing information to colleagues and clients by telephone, in written form, e-mail, or in person.
 * Critical thinking skills and adaptation in complex situations that drive decision making processes producing successful outcomes.
 * Continuously demonstrate a high sense of urgency, with the ability to perform under pressure.
 * Candidate must enjoy being part of a close-knit team and helping co-workers succeed.

Minimum Education/Work Experience Preferred

 * H.S. Diploma
 * Technical Schools (Civilian/Military, SATCOM)
 * Associate of Science/Art, Computer Science, Networks, etc.
 * Experience with MS Office Suite
 * Relevant VSAT Experience (will train on-site)
 * Call center and/or tech support experience

Physical Requirements

 * Prolonged periods of sitting at a desk and working on a computer
 * Must be able to lift up to 50lbs at a time
 * Must be able to use both hands
 * Repetitive finger motion/computer use
 * Must be able to have close and distant vision
 * Must be able to crawl in small spaces

## Description

The Network Operations Center - Technician is an mid-level position at Isotropic Networks. The position is located at the company's facility in Murdock, NE. The work schedule may include Weekends, Holidays, Night Shift, Overtime, and Travel (<20%).
Responsibilities

 * Provide first point of contact for technical assistance to Isotropic Networks' clients and partners in support of Isotropic's satellite services, networks, and related equipment.
 * Remotely monitoring Very Small Aperture Terminal (VSAT) systems and terrestrial networks for failure or errors in performance.
 * Addressing concerns and resolving technical issues via telephone, e-mail message, and chat services. Generating trouble tickets and documenting change requests to record and track interactions and actions.
 * Responding to automated monitoring notifications, providing reports to customers and participating on process improvement initiatives.
 * Answer incoming customer questions or concerns; research any needed issues; and take full ownership for responding back to customers with a resolution to their problem within the time limit specified by company policy.
 * Create performance reports for customer systems and services.
 * Assist in the installation, operation, and maintenance of earth station, VSATs, and associated equipment.
 * Executes customer-initiated 'Service Configuration Requests' based on Isotropic processes and practices.
 * Monitor equipment operation and performance histories to ensure associated equipment is properly functioning and operating as designed.
 * Respond to all customer inquiries through excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner.
 * Use of Isotropic and other vendor software to identify and troubleshoot client's technical issues accurately and in a timely manner.
 * Handling sensitive or confidential customer data in a professional, responsible manner.
 * Aiming to resolve issues on the first interaction by being proactive and demonstrating advanced product knowledge.
 * Completing any special project assignments and assisting in other areas during lower customer contact periods.
 * Other duties as assigned by Isotropic management.


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