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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 Support Analyst/IT Asset Administrator - **Company:** Atlas Technical Consultants, Inc. - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Information Technology Operations, Azure Active Directory, Software Troubleshooting, Microsoft InTune, Information Technology, Deployment Automation, Servicenow - **Published:** August 21, 2026 - **Apply:** https://www.dice.com/job-detail/ef3254d4-60a2-4c5e-aef4-e27f3f5da825 ## About the Role * Associate's degree in IT, Computer Science, Business Technology or a related field, or equivalent work experience. * 3+ years in technical support, endpoint administration, IT asset management or related IT operations. * Experience supporting Windows desktops and laptops. * Experience with mobile devices, endpoint inventory or enterprise asset tracking systems. * Familiarity with ITSM principles and ticketing platforms. * Strong troubleshooting, analytical, organizational and customer-service skills. * Ability to manage multiple priorities with attention to detail and process compliance. * Microsoft Intune, Microsoft Entra ID, Microsoft 365, Autopilot and endpoint-management experience preferred. * Freshservice, ServiceNow or a similar ITSM platform preferred. * Asset audit, inventory reconciliation, lifecycle planning or compliance experience preferred. * Knowledge of ITIL principles and ITAM best practices preferred. * CompTIA A+, Network+, ITIL Foundation or a similar certification preferred. * White-glove/VIP support, major-incident response, office relocations and hardware-refresh projects may be required. * Experience in regulated, healthcare, financial or other compliance-driven environments is preferred. ## Description At Atlas, we're providing services that enable communities to flourish and thrive, and if you're a Tier 2 Support Analyst (60-70%)/IT Asset Administrator (30-40%)ready to manage company technology assets through the full lifecycle while supporting inventory governance, compliance, reporting, endpoint administration and service delivery and committed to doing meaningful work, then this is your moment. Success in this role looks like maintaining accurate, auditable asset records; improving asset accountability and cost control; resolving escalated end-user issues; and strengthening support and asset-management processes. Join a dynamic, value-driven, client- and community-focused environment where your work creates a lasting positive impact for the people and communities we serve. Core Responsibilities * Manage technology assets from procurement and receiving through deployment, assignment, refresh, recovery, reassignment and secure disposal. * Maintain accurate inventories, ownership records, audit documentation and chain-of-custody controls. * Coordinate device deployments, onboarding/offboarding, purchases, repairs, returns, recycling and reporting. * Provide Tier 2 support for escalated incidents and troubleshoot endpoint, OS, mobile, printing, networking, identity and Microsoft 365 issues. * Deploy and maintain endpoints, support patching and software delivery, respond to major incidents and create technical documentation. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Valven Atlas: Engineering Intelligence That Delivers](https://www.wearedevelopers.com/videos/1660-valven-atlas-engineering-intelligence-that-delivers) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)