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# Desktop Support Analyst (BUS TCHL SUPP ANL 2 TX)

- **Company:** University of California, Davis
- **Location:** Davis, CA, United States (Remote available)
- **Salary:** $73,341.0
- **Contract:** Permanent contract
- **Skills:** Adobe Creative Cloud, Apple Mac Systems, Bash Shell, Cyber Security, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Microsoft Desktop Optimization Pack, Domain Name System (DNS), Perl (Programming Language), SPSS (Software), Information Security Management, Networking Hardware, Instant Messaging Technology, Python (Programming Language), Knowledge Management, MATLAB, Microsoft Office, Network Protocols, Office Suite, Windows PowerShell, SAS (Software), Shell Script, Stata, TCP/IP, VPN Clients, Scripting, Information Technology, Casper Suite, CIS Benchmarks, Hardware Debugging, Unified Endpoint Management
- **Published:** August 21, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18016175?backUrl=%2Fcareer%2F18016175%2FDesktop-Support-Analyst-Bus-Tchl-Supp-Anl-2-Tx-California-Davis

## About the Role

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

 * no Minimum Education required.
 * Training or experience providing advanced technical support and consulting services (e.g., troubleshooting and problem solving of Microsoft Windows and Apple macOS client operating systems common office applications, including the Microsoft Office suite, Adobe Creative Cloud; computers; network printers; software; network and related computer systems; and handheld and peripheral devices) to clients via in telephone, email, online chat, and in person.
 * Training or experience with managing incidents and requests through IT Service Management ("ticketing") systems, and with associated methodologies for knowledge capture and reuse.
 * Training or experience in use, configuration, and troubleshooting of networking protocols and services such as DHCP, DNS, TCP/IP, etc. and common networking hardware such as switches, client firewalls, VPN clients, etc.
 * Training or experience with at least one systems scripting/automation language, such as batch/shell scripting or interpreted high level language scripting (e.g., GNU BASH, Windows PowerShell, Python, and Perl).
 * Experience with securely configuring and maintaining systems in accordance with common IT security policies and frameworks such as UC IS-3, CIS Benchmarks, NIST/ISO standards, etc.
 * Demonstrated written and oral communications skills to explain technical materials in nontechnical terms, and develop and deliver training, documentation, and instruction on advanced technical topics to both nontechnical and technical audiences.
 * Skills to organize work effectively to achieve timely progress on multiple simultaneous projects, distribute effort appropriate among the projects, meet deadlines, and maintain a high level of productivity.

Preferred Qualifications

 * Certification in ITIL Foundations or similar IT Service Management (ITSM) methodology and/or certifications in support of advanced technical troubleshooting and problem solving, such as CompTIA A+, Network+, Microsoft Desktop and Applications, vendor-specific hardware repair certifications, etc.
 * Experience providing advanced technical support and consultation for common research and statistical software package, such as Matlab, SPSS, SAS, Stata, etc. Experience managing and using the Linux operating systems.
 * Experience using at least one endpoint management platform, such as HCL BigFix, Microsoft Endpoint Management, or Jamf.2
 * Interpersonal communication experience to clearly and effectively interact with individuals of varying ages and cultural backgrounds and perspectives to research, secure, and/or provide information to clarify situations, resolve problems and/or training/guidance to other staff members.

Key Responsibilities

 * 50% - TIER 2 TECHNICAL SUPPORT
 * 30% - IT SERVICE MANAGEMENT
 * 10% - TECHNICAL PROJECT MANAGEMENT
 * 10% - SYSTEMS ADMINISTRATION, * Chemicals, dust, gases, or fumes - Never 0 Hours
 * Loud noise levels - Never 0 Hours
 * Marked changes in humidity or temperature - Never 0 Hours
 * Microwave/Radiation - Never 0 Hours
 * Operating motor vehicles and/or equipment - Never 0 Hours
 * Extreme Temperatures - Never 0 Hours
 * Uneven Surfaces or Elevations - Never 0 Hours

Mental Demands

 * Sustained attention and concentration - Frequent 3 to 6 Hours
 * Complex problem solving/reasoning - Occasional Up to 3 Hours
 * Ability to organize & prioritize - Frequent 3 to 6 Hours
 * Communication skills - Frequent 3 to 6 Hours
 * Numerical skills - Occasional Up to 3 Hours
 * Constant Interaction - Frequent 3 to 6 Hours
 * Customer/Patient Contact - Frequent 3 to 6 Hours
 * Multiple Concurrent Tasks - Frequent 3 to 6 Hours

## Description

Under general direction of Letters and Science IT Service Desk and Desktop Support Manager, provide advanced consultation, training, instruction, and troubleshooting/problem-solving to faculty, research staff, administrative staff, graduate students, and other affiliates across the 50+ Letters and Science departments for hardware, software, network and related computer systems, specialized research equipment, and handheld and peripheral devices. Ensure operation of such systems for individuals and groups of computer and IT service users. Analyze, recommend, install, configure, and evaluate systems and tools for internal and end user use. Develop and conduct tests of hardware and software and report on configurations and behavior. Develop and provide technical documentation and training. Assess needs and recommend hardware and software acquisitions and upgrades. Supervise student employees in providing services described above. Fulfill information security duties; manage and report on
compliance with security controls, execute incident response plans, and ensure that information security and privacy are a priority across all duties.


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