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# Help Desk Support Specialist

- **Company:** Cook Inc.
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft SharePoint, ServiceNow IT Service Management
- **Published:** August 21, 2026
- **Apply:** https://jobs.military.com/career/314115/help-desk-support-specialist-georgia-ga-fort-benning

## About the Role

* 4 years' experience in IT related field \n
 * Sec+ CE \n
 * Experience with an IT Ticketing System \n
 * Preferred Microsoft SharePoint Experience \n
 * Ability to stand for long periods of time \n
 * Ability to lift and carry 20-25 pounds \n
 * Ability to stoop, bend, and kneel \n
 * Must have and maintain a Secret personnel clearance\n

## Description

* Provides quality customer support to ensure a positive experience as a customer service employee \n
 * Responds to customer inquiries in-person, telephonically or via e-mail. \n
 * Resolves customer issues through subject matter expertise, research, reproduction, and troubleshooting \n
 * Participates in special projects as required \n
 * Works under some supervision but also expected to utilize independent judgment and initiative. Work is reviewed for soundness of technical judgment, overall adequacy, and accuracy \n
 * Keeps manager and team members informed. Participates actively within the team by sharing information \n
 * Displays self-confidence and shows strong initiative. Demonstrates well-developed communication skills \n
 * Operate and maintain hardware and software associated with standard IT service delivery \n
 * Provides IT performance metrics/service reporting and documentation, and weekly IT Service \n
 * Performs other tasks as required by OSC and the Government contracting office\n


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