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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Specialist - **Company:** VERSATERM U.S. CORP. - **Location:** Mesa, AZ, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software as a Service, Information Systems, System Configuration, Project Management Software, Software Tools, Server Administration, Product Software Implementation Methods, Software Systems, SC Clearance, Information Technology - **Published:** August 21, 2026 - **Apply:** https://www.careerbuilder.com/job-details/implementation-specialist-mesa-az--aee5cffa-8e00-40de-9c4b-161ce8d76dac ## About the Role * Bachelor's degree in Information Technology, Computer Science, Business, or a related field. * 3-5+ years of experience in software implementation or a related technical client-facing role. * Background in public safety, government technology, or enterprise SaaS environments is preferred. * Deep understanding of software implementation lifecycle, project delivery, and system configuration practices. * Demonstrated ability to manage complex projects independently and lead client engagements from start to finish. * Strong facilitation, communication, and stakeholder engagement skills. * Experience using project management software and maintaining implementation documentation. * PMP, CAPM, or equivalent project management certification is an asset. * Ability to travel to client sites as required by project needs. * Experience using AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center., Acquisition Strategy, Artificial Intelligence (AI), Business Case, Communication Skills, Computer Science, Criminal Justice, Customer Relations, Customer Satisfaction, Documentation, Ecosystems, Federal Bureau of Investigation (FBI), Forensic Science, Government, Information Technology & Information Systems, Law Enforcement, Machine Tool, Mentoring, People Management, Pre-Sales, Problem Solving Skills, Process Improvement, Product Demonstration, Product Support, Productivity Management, Project Lifecycle, Project Management Certification, Project Management Professional (PMP), Project Management Software, Project/Program Management, Proposal Development, Public Safety, Quality Management, Safety/Work Safety, Sales Support, Security Policy, Software Administration, Software as a Service (SaaS), Solution Sales, Systems Administration/Management, Team Player, Telephone Skills, Testing, Time Management, Use Cases, Willing to Travel ## Description The Implementation Specialist leads complex client implementations of Versaterm public safety software solutions with a high degree of independence. This role is responsible for planning and executing full-cycle deployments, mentoring junior team members, and serving as a trusted advisor to clients throughout the implementation process. The role contributes to moderately complex project workstreams and is expected to drive quality outcomes with minimal direction. This job posting is being used to fill an existing vacancy. What You Do * Lead end-to-end implementation of Versaterm products, including scoping, configuration, testing, training, and go-live support. * Assess client use cases and business requirements to develop tailored system configurations and delivery strategies. * Define and manage implementation plans, ensuring projects are delivered on time, within scope, and to client satisfaction. * Facilitate client meetings and training sessions, communicating complex technical concepts to diverse audiences. * Identify and resolve technical issues proactively, collaborating with product and support teams as needed. * Mentor and provide guidance to junior Implementation Specialists on delivery practices and client engagement. * Contribute to process improvement initiatives and provide input on implementation methodology and tooling. * Support pre-sales activities including solution demonstrations, project scoping, and proposal development. * Perform other related duties as assigned to support team objectives and overall organizational priorities. ## Related Videos - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last) - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)