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# Senior IT Support Technician

- **Company:** Form Energy
- **Location:** Berkeley, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Acrobat, JIRA, Business Software, Virtual Private Networks (VPN), Local Area Networks, Connectivity Problems, Information Technology, Slack, Gsuite
- **Published:** August 21, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/87721208/1

## About the Role

* College degree or equivalent work experience and 4+ years of IT experience.
 * IT support / helpdesk experience with Windows and Mac in an AD environment. Must have extensive Mac experience.
 * Device management experience, including computer and MDM management.
 * Experience with administration of standard business applications, such as Google Workspace, Microsoft 365, Slack, Adobe Acrobat, 1Password, Jira, and VPN.
 * Outstanding customer service skills, communication and organizational skills.
 * Ability to multitask; a quick learner who is adaptable.
 * Excellent troubleshooting skills, including the ability to troubleshoot network connectivity issues.
 * Experience supporting onsite and remote users.
 * Experience with setup and support of network and stand-alone printers.
 * Ability to move up to 50 lbs and work in small spaces. Ability and willingness to work in a lab is required.

## Description

The Information Technology group at Form Energy collaborates closely and supports end users across the U.S. in four locations and with a distributed workforce of onsite, hybrid, and remote employees. As a Senior Desktop Support specialist within the Service and Support team, you will serve as a key escalation point for complex technical issues, support critical IT hardware and software across user and lab environments, and help mentor and develop less-senior support staff.

Relocation assistance is available.

What you'll do:

 * Provide tier 1-3 and some tier 4 support to Form Energy employees.
 * Configure, maintain, and support IT hardware including user laptops, desktops, and lab computers.
 * Install and configure appropriate software according to specifications; set some of these specifications.
 * Maintain and troubleshoot local networks.
 * Set up new printers, office and lab.
 * Plan and work on special projects.
 * Assist with the onboarding of employees.
 * Manage an inventory of IT assets and supplies.
 * Create and document processes.
 * Mentor and train less-senior staff.


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