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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # MLOps Technical Lead - **Company:** eTeam Inc - **Location:** United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Application Programming Interfaces (APIs), Agile Methodology, Apache HTTP Server, BigQuery, Cloud Computing, Cloud Computing Security, Computer Telephony Integration, Continuous Delivery, Continuous Integration, Data Structures, Software Design Patterns, DevOps, Identity and Access Management, Session Initiation Protocols, Python (Programming Language), Apache Maven, NoSQL, OAuth, Commercial Software, Cloud Services, Systems Integration, Speech Recognition, WebRTC, Google Cloud, System Availability, Spring-boot, Apigee, Vert.x, Amazon Virtual Private Cloud (VPC), Git, Google Cloud Functions, Apache Kafka, Web Technologies, Speech Synthesis, Terraform, Webhooks, Natural Language Understanding, Jenkins, Microservices - **Published:** August 21, 2026 - **Apply:** https://www.dice.com/job-detail/91badafb-84a9-49fe-b4ed-3a8df4122886 ## About the Role 1. 8+ years of commercial software development experience. 2. Proficient in developing and hosting solutions using Java, Python in cloud platforms, preferably Google Cloud Platform. 3. Design and implement scalable CCaaS and IVA solutions leveraging leading Cloud and enterprise conversational AI / customer service solutions including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech. 4. Architect secure, resilient cloud infrastructure on major cloud services provider using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms. 5. Architect, implement, and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations. 6. Have experience in leading integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration, and transition from legacy contact center platforms to Cloud based solutions. 7. Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline (using Maven, Salt, Git, Jenkins), DevOps and Observability. 8. Experience in designing & developing API, services, Micro services-based architecture using frameworks like Spring Boot or Vertx. 9. Hands on experience with Kafka, Relational, and/or NoSQL databases. 10. Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures. 11. Understanding of data structures, algorithms, design patterns, web technologies (HTTP, Apache) and familiarity with Unix/Linux 12. Strong understanding of cloud security architecture, Encryption and OAuth. 13. Looks proactively beyond the obvious for continuous improvement opportunities. 14. Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential. 15. Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike. ## Related Videos - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Leveraging Real time data in FSIs](https://www.wearedevelopers.com/videos/806-leveraging-real-time-data-in-fsis) - [Keeping applications secure by evolving OAuth 2.0 and OpenID Connect](https://www.wearedevelopers.com/videos/100152-keeping-applications-secure-by-evolving-oauth-2-0-and-openid-connect) - [The Road to MLOps: How Verivox Transitioned to AWS](https://www.wearedevelopers.com/videos/1050-the-road-to-mlops-how-verivox-transitioned-to-aws) - [Git for Code Reviews](https://www.wearedevelopers.com/videos/429-git-for-code-reviews) - [MLOps - What’s the deal behind it?](https://www.wearedevelopers.com/videos/392-mlops-what-s-the-deal-behind-it) ## Related Articles - [MLOps – What’s the deal behind it?](https://www.wearedevelopers.com/magazine/125-mlops-what-s-the-deal-behind-it) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [MLops – Deploying, Maintaining And Evolving Machine Learning Models in Production](https://www.wearedevelopers.com/magazine/115-mlops-deploying-maintaining-and-evolving-machine-learning-models-in-production) - [MLOps And AI Driven Development](https://www.wearedevelopers.com/magazine/82-mlops-and-ai-driven-development) - [What Are Large Language Models?](https://www.wearedevelopers.com/magazine/304-what-are-large-language-models) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)