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# SAP Service Delivery Manager

- **Company:** Centraprise Corp
- **Location:** Edison, NJ, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Software Documentation, Knowledge Management, SAP ERP, Release Management, SAP (Applications), SAP CS, Performance Monitor
- **Published:** August 21, 2026
- **Apply:** https://www.dice.com/job-detail/00364d70-832c-471b-a275-831fd6607ad0

## About the Role

Must Have Technical/Functional Skills

 * Strong knowledge of SAP functional processes across core modules and end-to-end business process flows.

 * Proven experience in SAP support operations, managed services, incident management, service request management, problem management, change and release management.

 * Good understanding of ITIL-based service management practices, SLA/KPI tracking, service reporting, and operational governance.

 * Experience managing global delivery teams, cross-functional SAP teams, vendors, and client stakeholders across onsite/offshore models.

 * Ability to drive stakeholder engagement, governance reviews, service performance discussions, and executive-level updates.

 * Strong capability to identify process improvement, automation, optimization, and service quality enhancement opportunities.

 * Excellent communication, customer management, escalation handling, and problem-solving skills.

## Description

* Own and manage end-to-end SAP service delivery operations, ensuring services are delivered as per agreed SLAs, KPIs, and contractual commitments.

 * Lead SAP support operations across functional and technical workstreams, including incident, problem, change, service request, and enhancement management.

 * Drive regular governance reviews, operational status meetings, service review forums, and performance reporting with business and IT stakeholders.

 * Coordinate cross-functional SAP teams, vendors, and partner resources to ensure timely resolution of issues and seamless delivery of support services.

 * Act as the primary escalation point for critical production issues, business disruptions, service risks, and customer concerns.

 * Monitor ticket queues, backlog, delivery metrics, resource capacity, and service trends to ensure timely closure and continuous service improvement.

 * Identify and implement process improvement, automation, standardization, and optimization opportunities to improve productivity and service quality.

 * Maintain strong client relationships, manage expectations, and ensure high customer satisfaction through proactive communication and delivery excellence.

 * Ensure adherence to support processes, documentation standards, knowledge management, audit requirements, and quality assurance practices.


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