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# Help Desk Support Technician

- **Company:** Endurance
- **Location:** Norfolk, VA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Apple Mac Systems, Software Applications, Microsoft Outlook, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Remote Access Technology, Computer Networking Systems, Peripherals, Information Technology, Network Server
- **Published:** August 21, 2026
- **Apply:** https://www.dice.com/job-detail/2de83e07-7ce6-42b3-b8c1-c6ed4ea9e787

## About the Role

* 2-4 years of help desk or technical support experience.
 * Experience supporting Windows workstations, servers, software applications, and peripherals.
 * Strong knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and Access.
 * Proficiency with Windows and macOS environments.
 * Familiarity with VPN technologies.
 * Excellent communication, organizational, and problem-solving skills.
 * Ability to work independently, manage multiple priorities, and maintain confidentiality.
 * Ability to lift up to 50 lbs. and travel as needed.
 * Commitment to the mission and values of the organization.

## Description

Endurance IT Services is seeking a T2 Help Desk professional to provide technology support for a non-profit organization and their affiliated entities. This role serves as the primary point of contact for IT support, helping staff resolve technical issues and maintain productivity across hardware, software, and network systems., * Provide first-level technical support for hardware, software, and application issues.

 * Fulfill IT requests, including system access, equipment provisioning, and hardware purchases.
 * Troubleshoot and resolve technical issues following established support procedures.
 * Document support requests, resolutions, and technical updates in the ticketing system.
 * Serve as a liaison between end users and internal IT resources.
 * Support Microsoft Office applications, Windows and Apple devices, and VPN connectivity.
 * Provide occasional evening and weekend on-call support.
 * Perform other duties as assigned.


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