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# Technical Support Specialist

- **Company:** VCN Corporation
- **Location:** Sheridan, WY, United States
- **Salary:** $50,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Remote Access Technology, Remote Desktop Services, Topdesk, Software Systems, Computerised Systems, Computer Equipment, Information Technology
- **Published:** August 21, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2936471462-2

## About the Role

* In-depth knowledge of computer systems, networks, and appropriate software applications.
 * Proficiency in diagnosing, troubleshooting, and resolving technical issues.
 * Excellent interpersonal skills, with the ability to communicate effectively with both technical and non-technical staff.
 * Strong analytical and problem-solving skills.
 * Experience with help desk software and remote desktop applications.

## Description

* Provide first-line response for users requiring assistance with information technology issues and problems.
 * Resolve technical support issues that cannot be resolved by Tier I support staff.
 * Track issues to resolution updating the internal knowledgebase and/or communicating learning with relevant stakeholders.
 * Act as a liaison between customers and higher-level support teams when necessary.
 * Respond to requests for technical assistance by phone, email, in-person, or through remote access.
 * Record, track, and document the help desk request problem-solving process.
 * Install, modify, and repair computer hardware and software systems.
 * Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
 * Ensure optimal performance of IT systems and services by monitoring operational performance and troubleshooting detected issues.


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