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# Senior Desktop Support Technician

- **Company:** Leidos, Inc.
- **Location:** Fort Washington, MD, United States
- **Experience:** Expert
- **Salary:** $78,000.0 - $83,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, VoIP, HP Service Manager Software, Network Connections, Network Switches, Computer Network Technologies, Network Support
- **Published:** August 21, 2026
- **Apply:** https://www.careerjet.com/job/use1f43dbaf2840bbcdbe1ec06162a16d8/eaa

## About the Role

* US Citizen
 * DoD Secret Clearance
 * HS diploma with 5+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
 * Valid DoD 8570 IAT Level II: Security+ or higher Certification
 * Must demonstrated expertise in IT Enterprise Operations
 * Experience with Microsoft Windows OS, version 10
 * Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
 * Basic network troubleshooting skills
 * Excellent customer service skills
 * Excellent oral and written communication skills

 4. Preferred Qualifications
 * Organized and detail-oriented
 * Strong leadership skills
 * Self-motivated/ self-directing
 * Strong collaboration, prioritization, and adaptability skills required. Relationship building
 * Ability to manage and prioritize own work, and that of their team
 * Independent decision making
 * Analytical thinking; thinking out of the box
 * Ability to effectively communicate with all organizational levels (SME to Senior Management)
 * Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)

## Description

* Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
 * Assist junior technicians in resolving complex issues
 * Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
 * Ensure customer requirements and guidelines are identified and completed within the timeline set by the customer
 * Assist other teams to troubleshoot and resolve local and network-connected MFD/printers
 * Have core networking knowledge and experience to diagnose and resolve layer 1 network connection issues (i.e. activating and configuring network switch ports)
 * Assist other teams in troubleshooting and resolving Voice over Internet Protocol (VoIP) and Video Teleconference (VTC) issues
 * Work directly with VIP and executive-level customers to provide premier computer and network support


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