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# Solutions Support Engineer

- **Company:** Amazon.com, Inc.
- **Location:** Bridgewater, NJ, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $80,000.0 - $115,000.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Wireless LAN, Application Programming Interfaces (APIs), Apple IOS, Systems Engineering, Mobile Application Development, Software as a Service, Cloud Computing, Computer Engineering, Identity and Access Management, JSON, Python (Programming Language), Requirements Traceability, RS-485 Standard, Verification and Validation (Software), Systems Architecture, Wireshark, Virtual Local Area Networks, Restful APIs, Zendesk
- **Published:** August 21, 2026
- **Apply:** https://www.careerjet.com/job/us4c69ef32626a67416211b27afa63d1d9/eaa

## About the Role

Demonstrated systems engineering fundamental skills, including design by requirements, requirement traceability, requirement verification and validation.
Sound structured problem-solving and critical thinking skills.
BS degree or higher in Systems, Electrical, Mechanical, Computer Engineering or related field from an ABET accredited university or equivalent in years of relevant work experience
Minimum of 2-3 years of related work experience required
Ability to travel up to 10%
Strong collaboration skills and demonstrated ability to lead effectively across internal (within Allegion) and external (customers) teams.
Ability to communicate effectively at all levels, both written and verbal.
Ability to lead troubleshooting and problem resolution in front of customers.
Excellent time management skills and ability to work independently.

## Description

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.
At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That's why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.
While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company's discretion.
Job Summary:
Allegion is looking for a passionate Solutions Support Engineer to work as part of a highly engaged small team within a global organization of 12,000+ employees, representing 30+ brands (including Schlage, Von Duprin and LCN) focused on safety, security and access management. You'll work on solutions that will enable seamless access and help keep you and your loved ones safe and secure where they work, live and thrive.
What You Will Do:
Become a technical subject matter expert in the Allegion's Commercial Electronics (ex: NDE/LE Locks) and Software Products (ex: Zentra)
Triage and identify root cause of Customer Issues for Allegion's Commercial Products as Tier 2 and escalate as necessary to resolve or identify viable work around.
Provide guidance to partners and technical support as needed to resolve customer issues.
Provide partner feedback and suggestions to Product Management and Engineering.
Contribute to regular quality meetings between the support, product management and engineering teams.
Assist the Electronics and Solutions Support team with identifying/obtaining the tools and solutions they need to be successful. Partner with the engineering and product teams on the needs and recommendations for these tools.
Work closely with Product and Engineering teams to define fixes and timelines
Be the Customer and Support advocate to internal teams, at times, interacting directly with customers
Assist in documenting/reviewing troubleshooting steps, FAQs, and best practices
Review and support required design documentation, including functional block diagrams, system architecture drawings, and instructions for interfacing and working with our electronics products.
Work in a highly collaborative, hybrid work environment., Networking (IP, WLAN, VLAN, etc.) operation, connectivity, and troubleshooting (Wireshark)
Cloud Computing environment (SaaS)
RESTful Client/Server architecture
RS485 (RSI/OSDP knowledge a plus)
HTTP & HTTPS Commands and Responses
Encryption (TLS, AES, etc)
Certificates
API's and common development languages/structures (JSON, Java, Python, etc)
Mobile Application Development (Android and iOS)
NFC & BLE (including GATT)
General knowledge of the following would be a plus:
Electronic access control (software, controllers, readers, and credentials)
Electromechanical locks (stand alone and connected)
Dynamics365 CRM and/or ZenDesk, Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please .
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an


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