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# Help Desk Support / Help Desk Specialist I

- **Company:** Kforce Inc.
- **Location:** Tucson, AZ, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Calendaring Software, Virtual Private Networks (VPN), Microsoft Office, Productivity Software, Wi-Fi Technology, Gsuite, Servicenow
- **Published:** August 21, 2026
- **Apply:** https://www.dice.com/job-detail/182bf2ab-f36d-400f-ba66-71a2dee4d744

## About the Role

* 1 year of desktop-based hardware support experience preferred
 * Help Prior Service Desk or Desktop Support experience required
 * ServiceNow Basic user & security group experience
 * Active Directory administration knowledge
 * Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and 11
 * Experience with using and troubleshooting Office 365 and Gmail (permissions, calendaring, delegation)
 * Experience with using and troubleshooting Collaboration & Productivity tools such as: Zoom, G-Suite, & Slack
 * Familiarity supporting MFA and VPN issues
 * Familiarity with troubleshooting Wi-Fi Networking on Macs and PCs

## Description

A client with Kforce is seeking a Help Desk Support / Help Desk Specialist I to join their team in Tucson, AZ. This is a remote position., * Provides support to end users for computer, application, system, device, access and hardware issues

 * Identifies, researches and resolves technical problems of moderate complexity
 * Responds to telephone, email and on line requests for technical support
 * Documents, tracks, and monitors the problem using applicable systems and tools
 * May coordinate with other teams or departments to resolve user problems


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