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# IT Help Desk Technician - Millennium Space Systems

- **Company:** Boeing Company
- **Location:** El Segundo, CA, United States
- **Experience:** Experienced
- **Salary:** $62,050.0
- **Contract:** Contract
- **Skills:** Microsoft Windows, Active Directory, CompTIA Security+, Computer Literacy, Desktop Computing, Issue Tracking Systems, Microsoft Office, Computer Equipment, Servicenow
- **Published:** August 21, 2026
- **Apply:** https://www.jobmonkeyjobs.com/career/27952222/It-Help-Desk-Technician-Millennium-Space-Systems-California-El-Segundo-1300

## About the Role

* Technical degree or 2+ years of experience working in a help desk role
 * Available to work overtime if needed
 * Proficiency with Dell Computers utilizing Windows 10/11
 * Highly organized with strong ability to keep Help Desk tickets in order
 * This position requires the ability to obtain a US Security Clearance for which the US Government requires US Citizenship. A final U.S. clearance Post Start is required

Preferred Qualifications (Desired Skills/Experience):

 * Experience with Active Directory, Office 365, IP Phones, Windows 11
 * Experience supporting new employee Onboarding
 * Flexibility to work a variety of shifts or sites with minimal notice
 * Excellent oral communication skills
 * Detail oriented
 * Ability to diagnose and resolve basic computer, mobile devices, and printer technical issues
 * CompTIA A+ certification
 * CompTIA Security+ certification

Physical Demands of the Work Environment

 * The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Conflict of Interest:

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process., This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.

## Description

Job Summary: The IT Help Desk Technician will provide technical support and assistance to Millennium employees and contractors, whether on the phone or in person. This role's primary goal is to ensure a client's satisfaction and ability to properly operate any PC or technology they may be having trouble using. This is an onsite role that sits at our office in El Segundo, CA., * Manage Help Desk tickets in a timely and organized manner using Service Now ticketing system

 * Responds to customer issues via phone, email, and computer chat to provide customer assistance
 * Documenting customer interactions
 * Run diagnostics to resolve customer reported issues
 * Experience supporting new employee (Onboarding)
 * Escalate issues as needed to the next Tier of IT support
 * Install, make changes, and repair computer hardware and software
 * Follow up with customers to ensure issues are resolved
 * The ability to lift 25 pounds


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