> Markdown version of [/jobs/ext/2171931-z-endesk-it-analyst-administrator](https://www.wearedevelopers.com/jobs/ext/2171931-z-endesk-it-analyst-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Z endesk IT Analyst/Administrator - **Company:** Allegion plc - **Location:** Indianapolis, IN, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** HTML, Application Programming Interfaces (APIs), Artificial Intelligence, Application Integration Architecture, Cascading Style Sheets (CSS), Information Systems, Requirements Management, Systems Integration, Privacy Controls, Chatbots, Macros, Information Technology, Dynamic Content, Zendesk, Marketplace, Webhooks, Api Management - **Published:** August 21, 2026 - **Apply:** https://www.careerbuilder.com/job-details/zendesk-it-analyst--05b279ad-5365-482c-95a4-415b2f4be568 ## About the Role + Bachelor's Degree in Computer Science, Information Systems, or a related field, or equivalent years of relevant work experience + 3+ years of hands-on Zendesk administration experience in a professional environment + Proficiency in HTML and CSS for Help Center customization - you should be comfortable editing themes, styling article layouts, and troubleshooting rendering issues + Demonstrated experience building Zendesk chatbots using Flow Builder, Answer Bot, or Zendesk AI Agents + Strong working knowledge of Zendesk Suite products: Support, Guide, Chat, Talk, and Explore + Experience with Zendesk APIs, webhooks, and integrations with external platforms + Familiarity with Liquid templating for dynamic content within tickets and Help Center articles + Strong analytical mindset with the ability to design and interpret custom Explore reports and dashboards + Ability to manage multiple priorities in a fast-moving environment while communicating clearly with stakeholders at all levels + Excellent written and verbal communication skills, including the ability to document configurations and processes for both technical and non-technical audiences + Zendesk Administrator Certification preferred + Experience managing multi-brand or enterprise-scale Zendesk environments preferred, Access Control, Administrative Skills, Analysis Skills, Application Integration, Application Programming Interface (API), Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Brand Management, CSS (Cascading Style Sheet), Coaching, Communication Skills, Computer Science, Continuous Improvement, Conversation Engine, Cross-Functional, Customer Support/Service, Dental Insurance, Editing, HTML (HyperText Markup Language), Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Leadership, Multitasking, Operational Support, Presentation/Verbal Skills, Privacy Controls, Product Support, Reporting Dashboards, Requirements Management, Sales, Security Compliance, Service Delivery, Service Level Agreement (SLA), Support Documentation, Team Player, Training/Teaching, Vision Plan, Writing Skills, ZenDesk ## Description _Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position._ What You'll Do : + Own day-to-day administration of Zendesk Suite (Support, Guide, Chat, Talk, Explore) across multiple Allegion brand instances + Design, develop, and maintain branded Help Center sites using HTML and CSS, including custom Copenhagen theme modifications and reusable article templates + Build, configure, and continuously improve AI-powered chatbots and automated flows using Zendesk Flow Builder, Answer Bot, and Zendesk AI Agents + Configure and optimize ticket routing, triggers, automations, macros, views, SLAs, and business rules to support evolving operational needs + Partner with cross functional IT, Customer Success, and product teams to translate business requirements into scalable Zendesk solutions + Manage user roles, permissions, groups, and organizations across multi-brand environments with appropriate access controls + Build and maintain custom dashboards and reports in Zendesk Explore to surface actionable insights for leadership and operations teams + Evaluate, implement, and support third-party Zendesk Marketplace apps and API integrations to extend platform capability + Lead chatbot conversation design including intent mapping, fallback handling, and handoff-to-agent logic + Ensure platform health through regular audits, data hygiene practices, and compliance with security and privacy policies + Serve as the internal subject matter expert on Zendesk, providing training and guidance to support team members and administrators ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Crafting Custom Frameworks with Rust: A Deep Dive into Procedural Macros](https://www.wearedevelopers.com/videos/849-crafting-custom-frameworks-with-rust-a-deep-dive-into-procedural-macros) - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Modularity: Let's dig deeper](https://www.wearedevelopers.com/videos/1200-modularity-let-s-dig-deeper) - [Building Agentic Applications: A Deep Dive into Zooka, an AI Cardiologist Assistant](https://www.wearedevelopers.com/videos/2030-building-agentic-applications-a-deep-dive-into-zooka-an-ai-cardiologist-assistant) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)