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# Automotive Technical Support Engineer

- **Company:** MSX International
- **Location:** Inconnu, France (Remote available)
- **Contract:** Permanent contract
- **Skills:** Databases, Issue Tracking Systems
- **Published:** May 15, 2026
- **Apply:** https://www.jobtomove.fr/offres/msx-international/automotive-technical-support-engineer

## About the Role

This is a fantastic opportunity if you are an experienced automotive technical engineer, who has a passion for cars and delivering exceptional customer experience., * are trained and certified to 'Master Technician', 'Technical Specialist, status or equivalent

 * have (electrical) diagnosis skills and experience
 * have high voltage/EV experience (desirable)
 * are able to investigate, report on and diagnose complex vehicle systems
 * thrive in a fast-paced environment and can focus on multiple tasks and deadlines at the same time
 * have a 'can do attitude

Required languages:

 * Are fluent in Dutch, have good understanding in English

## Description

Our Technical Support Team will be responsible for delivering a high quality service to the Client. A personalized and caring trouble free interaction by knowledgeable and professional people, capable to adapt their mission to the specific case of the person they are in contact with.

The aim is to support the Aftersales Network in repairing the vehicles in the most professional, accurate and efficient way., * Provide remote technical support to the Aftersales Network and Field Service Engineer Team, in case of difficult repairs or diagnosis for legacy and new models

 * Manage the internal process of escalation
 * Providing insights and suggestion to the Field Service Engineer Team on how to solve a case, researching similar cases within internal systems and data base
 * Supporting the Customer Care Call Centre daily operations, sharing with them the most updated findings, best practices and FAQ on the most common topics
 * Creating ad hoc reporting based on the data provided by the Technical Support Ticketing System, Warranty System or any other system involved in the processes
 * Identify emerging repairing trends or quality issues as result of reports analysis


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