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# Sr. Technical Enablement Lead, eero

- **Company:** Amazon.com, Inc.
- **Location:** Seattle, WA, United States
- **Experience:** Expert
- **Salary:** $159,000.0 - $215,100.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Analysis, Learning Management Systems, Internet Service Provider, Program Design Languages, Data Analytics
- **Published:** August 21, 2026
- **Apply:** https://dejobs.org/x/x/74D161D0A2C240AB8075C217C3E46B74/job/

## About the Role

* Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
 * Experience communicating complex ideas to technical and non-technical audiences
 * Experience that includes strong analytical skills, attention to detail, and effective communication abilities
 * 5+ years in Technical Enablement, Partner Enablement, Learning & Development, or a related field, with at least 3 years in a program ownership or strategy role
 * Experience building enablement programs for B2B partners, channel partners, ISPs, or MSPs
 * Demonstrated ability to design programs that drive measurable business outcomes (e.g., activation, retention, revenue impact)
 * Experience leveraging AI and automation tools to scale program delivery and improve efficiency
 * Strong analytical skills with the ability to use data to inform strategy, measure impact, and drive continuous improvement
 * Experience developing and maintaining playbooks, knowledge bases, or structured enablement content, * Experience with multimedia content creation, or experience with Learning Management Systems (LMS)
 * MBA degree or above in related fields
 * Experience in the networking, connectivity, or telecommunications industry
 * Familiarity with ISP/MSP business models and partner lifecycle management
 * Proficiency with data visualization and reporting tools
 * Experience designing hypercare or high-touch support programs for strategic partners
 * Prior experience working with or at a technology company with a channel partner model

## Description

* Define, develop, and maintain technical enablement playbooks for ISP and MSP partners, ensuring content is current, actionable, and aligned to partner maturity stages
 * Design and deliver preboarding and onboarding programs that drive measurable business impact, including partner activation rates, time-to-first-deployment, and subscriber satisfaction
 * Build and manage hypercare programs that provide elevated support during critical partner milestones, reducing churn and accelerating partner self-sufficiency
 * Leverage AI tools and automation to drive scalable program strategy, including content personalization, learning path optimization, and predictive partner health insights
 * Partner deeply with marketing, product, engineering, and customer experience teams to ensure enablement programs reflect the latest product capabilities, go-to-market strategies, and customer insights
 * Develop success metrics and reporting frameworks to track program effectiveness, partner proficiency, and business outcomes across the partner lifecycle
 * Identify and prioritize program gaps through data analysis, partner feedback, and cross-functional input, continuously iterating
 * Create enablement content that supports multiple modalities, including virtual, in-person, and self-directed learning experiences tailored to partner needs
 * Contribute to the strategic roadmap for partner enablement, ensuring scalability across regions and partner segments
 * Represent partner feedback and program insights to internal stakeholders and advocate for product, process, and tooling improvements that enhance the partner experience
 * Model all content with accessibility as a primary tenant and reinforce inclusive methods across all partner-facing materials
 * Ability to travel both domestically and internationally (<15%)

A day in the life

As a Sr. Technical Enablement Lead for eero, you'll work closely with cross-functional partners throughout the business to define, build, and scale enablement programs that accelerate partner time-to-value. You'll develop and maintain technical playbooks, design onboarding experiences that drive measurable impact, and build hypercare programs that ensure sustained partner success. You'll leverage AI to create scalable, data-driven program strategies and partner deeply with marketing, product, engineering, and customer experience teams to ensure alignment across the partner lifecycle.


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