> Markdown version of [/jobs/ext/2172654-system-support-analyst-i](https://www.wearedevelopers.com/jobs/ext/2172654-system-support-analyst-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Support Analyst I - **Company:** Aristrocat - **Location:** Tulsa, OK, United States - **Experience:** Experienced - **Salary:** $38,500.0 - $71,500.0 - **Contract:** Permanent contract - **Skills:** Backup Devices, Collaborative Software, Computer Networks, System Configuration, Monitoring of Systems, Hypervisor, PostgreSQL, Network Architecture, Remote Access Technology, SQL Databases, Virtual Machines, System Availability, Reliability of Systems, Kubernetes, Information Technology - **Published:** August 21, 2026 - **Apply:** https://aristocrat.wd3.myworkdayjobs.com/AristocratExternalCareersSite/job/Tulsa-OK-US/System-Support-Analyst-I_R0022379 ## About the Role * An Associate degree in information technology or 2+ years of validated experience in comparable areas, or equivalent experience, is preferred * Ability to obtain a gaming license in all jurisdictions where Class II products operate * Solid understanding of computer networks, hardware, software and relevant certifications such as CompTIA A+ or Network+ are a plus * Familiarity with Hypervisors/Virtual Machines, Replication, SQL, Postgres, Kubernetes and data backup and recovery processes * Experience with system monitoring tools and troubleshooting techniques, along with excellent problem-solving and analytical skills capable of identifying and solving problems effectively in a fast-paced environment * Strong written and verbal communication skills, with capacity to operate independently and collaborate multi-functionally among colleagues * Ability to read, write, speak English and able communicate technical information clearly to non-technical staff. * Bold demeanor with a determination to continuously improve and ability to collaborate effectively within a team. * Travel required - 0-25% Physical Requirements * Assigned duties are accomplished primarily in an office/production setting. Ability to maneuver around an office/production setting, work at a desk/workstation and respond to written and oral cues. * Must have the manual dexterity to operate a computer and other vital office/production equipment. * May be required to bend, reach, and lift up-to 50 lbs. ## Description At Aristocrat, we are committed to bringing happiness to life by harnessing the joy of play. The Aristocrat Class II (ASCC2) Systems Support Analyst I (SSA I) supports the day-to-day operation of critical systems across the Aristocrat Class II environment. This role is responsible for creating service tickets, monitoring, troubleshooting, and maintaining enterprise systems to ensure 24/7/365 operational stability and availability. The SSA I is a frontline technical resource, handling incidents, service requests, and critical issues while coordinating with internal teams and field personnel. This position demands working in a high-availability, fast-paced environment, where rapid response and effective resolution are essential to maintaining system uptime. What You'll Do * Monitor and support enterprise systems, networks, and applications in a highly regulated environment to maintain system availability and performance. * Respond to incidents received through phone, email, monitoring tools, and ticketing systems, prioritizing issues and working toward timely resolution. * Create, update, and manage service tickets, ensuring accurate documentation, categorization, prioritization, and closure. * Remotely troubleshoot and resolve issues involving servers and network infrastructure * Coordinate incident response activities, including communications, escalation, tracking, and resolution of critical issues. * Monitor system alerts, identify potential issues, and follow established incident management procedures to minimize service disruptions. * Partner with engineering, field technicians, and other teams to resolve operational and technical issues and support ongoing system reliability. * Support scheduled jobs, installations, system configurations, upgrades, and implementation activities, including required documentation and service requests. * Maintain clear and timely communication through status updates, incident reporting, and collaboration tools during service events and outages. * Adhere to remote access, security, and regulatory compliance requirements, including Tribal Gaming regulations. * Analyze recurring issues and trends, contribute to process improvements, and develop documentation, procedures, and knowledge base articles to support operational efficiency. ## Related Videos - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Understanding Kubernetes in a visual way](https://www.wearedevelopers.com/videos/100085-understanding-kubernetes-in-a-visual-way) - [Optimizing Discovery: PostgreSQL's Role in Transforming GetYourGuide's Search](https://www.wearedevelopers.com/videos/1647-optimizing-discovery-postgresql-s-role-in-transforming-getyourguide-s-search) - [An alternative approach to digital sovereignty: Confidential Computing](https://www.wearedevelopers.com/videos/100043-an-alternative-approach-to-digital-sovereignty-confidential-computing) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Instant KAI Sandboxes with vCluster: Multi-Tenant, Multi-Scheduler GPU Sharing](https://www.wearedevelopers.com/videos/100333-instant-kai-sandboxes-with-vcluster-multi-tenant-multi-scheduler-gpu-sharing) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)