> Markdown version of [/jobs/ext/2173418-it-support-l2](https://www.wearedevelopers.com/jobs/ext/2173418-it-support-l2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support (L2) - **Company:** Michael Page - **Location:** Mechelen, Belgium - **Experience:** Starter - **Salary:** €45,000.0 - €55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Documentation, Identity and Access Management, Networking Basics, User Environment Management, Data Logging, Information Technology, User Administration - **Published:** August 22, 2026 - **Apply:** https://www.michaelpage.be/job-apply/it-support-l2/ref/jn-082026-7087239 ## About the Role * At least 2/3 years of experience in an IT Support, Service Desk, or End User Support role. * Fluency in English & Dutch. French is a plus. * Strong knowledge of Microsoft 365, Windows environments, end-user computing, networking fundamentals, and IT security best practices. * Experience managing incidents, service requests, and change-related activities. * Hands-on experience with Active Directory and Microsoft 365 user administration. * Excellent troubleshooting and analytical skills with the ability to resolve technical issues independently. * Strong customer service and communication skills, with the ability to interact effectively with stakeholders at all levels. * A structured, proactive, and solution-oriented approach to work. * The ability to prioritise tasks and manage multiple requests in a fast-paced environment. ITIL, Microsoft, or other relevant certifications would be considered an advantage. On a personal level, you are recognised for your customer-centric mindset, team spirit, adaptability, and willingness to continuously learn and improve. You enjoy taking ownership, driving improvements, and delivering an outstanding support experience to end users. ## Description As an IT Support (L2), your responsibilities will include: * Providing first and second-line IT support to end users. * Managing incidents, service requests, and technical queries in line with established processes and service level agreements. * Troubleshooting hardware, software, network, and Microsoft 365-related issues. * Acting as the primary local IT point of contact for employees based in Belgium. * Logging, tracking, documenting, and resolving tickets using the company's IT Service Management platform. * Collaborating with international IT teams, vendors, and specialist support teams to resolve complex issues. * Monitoring IT systems and escalating recurring or critical issues when required. * Supporting IT projects, deployments, upgrades, and infrastructure changes. * Managing employee onboarding and offboarding activities, including hardware preparation, account setup, and access management. * Supporting meeting room technology, printers, audiovisual equipment, and local IT infrastructure. * Creating and maintaining user documentation, knowledge base articles, and operational procedures. * Identifying opportunities to improve processes, enhance service quality, and optimise the overall user experience. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)