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# Service Desk Officer

- **Company:** Keystone Solutions
- **Location:** Aartselaar, Belgium
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IBM System I, Digital Technology, Issue Tracking Systems, Microsoft Office, Topdesk, SAP (Applications), CompTIA Strata - PC Hardware Technology Engineer, Office365
- **Published:** August 22, 2026
- **Apply:** https://www.careerjet.be/jobad/be41af29ef501ca634cfdd84450cc99ca9

## About the Role

* Proven experience in a service desk or IT support role.
 * Strong communication skills in Dutch; limited English support may be required.
 * Familiarity with ticketing systems, preferably TOPdesk.
 * Ability to work collaboratively in a team environment.
 * Technical knowledge of Windows 11 and O365., If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at .
Duration: As soon as possible - 19/10/2026 2 months * (full time)
Skills required:

 * Eerste- en tweedelijns support - Level: Advanced - Most recent: Any time
 * Laptop hardware kennis - Level: Advanced - Most recent: Any time
 * Microsoft Windows - Level: Advanced - Most recent: Any time
 * Office 365 - Level: Advanced - Most recent: Any time
 * SAP - Level: Nice to have - Most recent: Any time

Language requirements:
Dutch
Level Native or bilingual proficiency
English
Level Professional working proficiency

## Description

Keystone Solutions is seeking a Service Desk Officer for a consultancy mission at a client site. This role involves being the first point of contact for IT inquiries from employees and external partners, providing both first and second-line support in accordance with established SLAs., * Act as the primary contact for IT questions from approximately 1,450 employees and external partners.

 * Manage user inquiries through Ticketing Service (TOPdesk) and email.
 * Provide support via the Helpdesk phone line for urgent queries.
 * Install laptops with Windows 11 for new employees or to replace outdated devices.
 * Support laptop software (W11 + O365) and assist in the transition from AS400 to SAP.
 * Collaborate closely with the Digital Service Desk team and other departments such as Digital Systems and Digital Infrastructure.
 * Document and manage the duty roster for helpdesk coverage.


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