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# Secondary School IT Technician

- **Company:** St Teresa Of Calcutta
- **Location:** Prestwich, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Linux, Information Technology Operations, Information Technology
- **Published:** August 22, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6a879a982f3270d0f51a8a9b/apply

## About the Role

* Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
 * Prior experience in an IT support role.
 * Knowledge of School IT systems / infrastructure.
 * Ability to prioritise work according to impact / urgency.
 * Strong technical proficiency in diagnosing and resolving IT issues across multiple platforms, including Windows, macOS, and Linux.
 * Experience with IT service management tools.
 * Excellent communication skills, with the ability to convey technical information clearly and effectively to non-technical users.

We can offer:

 * A working environment where all feel valued and respected.
 * Highly effective safeguarding procedures.
 * Supportive colleagues with a clear vision and high aspirations for the trust.
 * A highly dedicated and inspirational team.
 * A commitment to relevant, personalised Continuous Professional Development.
 * A happy, calm and welcoming working environment.

## Description

As an integral part of the IT team, you will work closely with school staff to provide expert technical support. Your role will be essential in ensuring the seamless operation of IT infrastructure and offering assistance as needed. You will be responsible for diagnosing and resolving complex IT issues, collaborating with colleagues, and contributing to key IT projects. This position demands a high level of technical proficiency, strong communication skills, and a dedication to delivering outstanding service., * Document all support activities, including troubleshooting steps, resolutions, and customer communications, ensuring tickets are kept up to date.

 * Collaborate with other support engineers to ensure timely resolution of tickets.
 * Provide technical support to assist with any escalated issues.
 * Work with 3rd party vendors where needed to resolve tickets where needed.
 * Contribute to the development of knowledge base articles and training materials.
 * Act as a technical verification point for Change Requests.
 * Assist with internal IT projects as required.
 * Identify service improvements.
 * Work closely with the Service Desk Lead to provide an excellent service covering Service Desk and IT Operations activities.


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