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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 3rd Line Support Engineer - **Company:** IMT Resourcing Solutions - **Location:** Worcester, UK - **Experience:** Experienced - **Salary:** £45,000.0 - £50,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Microsoft Azure, VoIP, Cyber Security, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Security Essentials, Microsoft Software, Windows Servers, Virtual Desktops, Windows PowerShell, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Virtual Machines, Virtualization Technology, Firewalls (Computer Science), Microsoft InTune, Routing & Switching, Cloud Migration - **Published:** August 22, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2937223041-2 ## About the Role You'll ideally have proven experience working at 3rd Line level within an MSP environment, with strong technical knowledge across: * Microsoft 365: Exchange Online, Intune, Entra ID, Teams, SharePoint, OneDrive and Defender * Azure: Azure administration, Virtual Machines, Azure Virtual Desktop, Backup and Storage * Infrastructure: Windows Server, Active Directory, Group Policy and virtualisation * Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, switching and routing * Security: Endpoint protection, Microsoft security technologies, email security, backup and disaster recovery * Experience delivering Microsoft 365 migrations and infrastructure projects Experience with PowerShell, 3CX/VoIP, Linux, AWS or relevant Microsoft/CompTIA certifications would be advantageous, but isn't essential. You'll also need strong problem-solving and communication skills, with the confidence to take ownership of difficult technical issues and work effectively during major incidents. A full UK driving licence and access to your own vehicle are required due to occasional customer visits. ## Description Our client, a growing UK technology and managed services organisation, is looking for an experienced 3rd Line Engineer to join its technical team in Worcester. This is a great opportunity for someone who enjoys getting stuck into complex technical challenges, working across modern Microsoft technologies and taking real ownership of issues through to resolution. You'll act as a senior technical escalation point, supporting a varied customer base across Microsoft 365, Azure, networking, infrastructure and cyber security, while also getting involved in migrations, projects and service improvements. What you'll do * Take ownership of complex 3rd line incidents and technical escalations through to resolution * Troubleshoot Microsoft 365, Azure, Windows Server, networking and infrastructure issues * Support and administer Microsoft 365 environments across multiple customers * Contribute to cloud migrations, infrastructure upgrades and wider technical projects * Support major incidents and help restore services quickly and effectively * Mentor 1st and 2nd Line Engineers and share technical knowledge across the team * Identify opportunities to improve reliability, automation, documentation and service delivery * Work with customers, internal technical teams and third-party suppliers to resolve issues * Carry out occasional customer-site visits for installations, projects and technical support You'll work closely with Helpdesk, Field and Project Engineers alongside technical management, giving you the opportunity to influence both day-to-day support and the wider technical service. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)