> Markdown version of [/jobs/ext/2174950-helpdesk-administrator](https://www.wearedevelopers.com/jobs/ext/2174950-helpdesk-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Administrator - **Company:** Ng Bailey View All Jobs - **Location:** Wembley, UK - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Computer-Aided Facility Management, Document Management Systems - **Published:** August 22, 2026 - **Apply:** https://www.careerjet.co.uk/job/gb58c4056d647a18ec0750699f73901bcc/eaa ## About the Role An experienced Administrator working to a high standard and ideally come from a customer service background. You will have the ability to problem solve, prioritise requests and you must thrive under pressure. And with the utmost regard for customer service this is a role for you. You will hold current qualifications to work as a Helpdesk Administrator including. * Experience and knowledge of CAFM systems (Desirable, not essential, as training will be given) * Ability to prioritise and multi-task to a high level, whilst adhering to strict deadlines * Ability to liaise with Engineer's and Sub Contractors and ensure standards of works are maintained * Analytical and methodical problem-solving skills * Must have educational qualifications in Mathematics and English Language * IT literate in all Microsoft packages especially Word and Excel - ## Description NG Bailey are seeking an experienced Helpdesk Administrator to provide administrative support to the operational team to ensure effective and compliant service delivery on our prestigious contract based at Wembley Stadium. This is a full time permanent position working Monday to Friday, the successful applicant must be able to work different shift patterns on a rotation, working 07:00 - 16:00 and 09:00 - 18:00. Some of the key deliverables in this role will include: * Assist the Contract Supervisors and Contract Manager with the management of the Account / Contract. * Coordinate the NGB Engineers through the effective use of the CAFM System in terms of efficient planning and scheduling. * Monitor contract performance and overall trends in service delivery using the CAFM System to optimise service delivery and identify future compliance activities. * Track / monitor SLA's of reactive and PPM tasks. * Coordinate the record keeping process to ensure the upkeep and updating of document control center. * Assist with the production and up-keep of all contractual documentation., We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met., Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. #LI-AX1 Where you'll be working from ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Average Salary in London](https://www.wearedevelopers.com/magazine/280-average-salary-in-london) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)